Receptionist | Float

Job highlights
Identified by Google from the original job post
Qualifications
Ability to communicate effectively in English, verbally and in writing
Typing skills at least 35 wpm
Basic computer skills
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday
Walking - F
Sitting/Standing - F
Reaching: Shoulder Height - O
Reaching: Above shoulder height - O
Reaching: Below shoulder height - F
Climbing - O
Pulling/Pushing: 25 pounds or less - O
Pulling/Pushing: 25 pounds to 50 pounds - O
Pulling/Pushing: Over 50 pounds - O
Lifting: 25 pounds or less - O
Lifting: 25 pounds to 50 pounds - O
Lifting: Over 50 pounds - O
Carrying: 25 pounds or less - O
Carrying: 25 pounds to 50 pounds - O
Carrying: Over 50 pounds - O
Crawling/Kneeling - O
Bending/Stooping/Crouching - O
Twisting/Turning - O
Repetitive Movement - F
Unprotected Heights - No
Blood Borne Pathogens Exposure Potential - Yes
Benefits
$16.28 - $26.12
Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation
Medical, Dental & Vision Insurance
Flexible Spending Accounts & Health Saving Accounts
CH Wellness Program
Paid Time Off
Generous Retirement Plans
Life Insurance
Long-Term Disability
Gym Membership Discount
Tuition Reimbursement
Employee Assistance Program
Adoption Assistance
Shift Differential
Float positions are compensated with an additional $1 per hour float differential
FLSA: Non-Exempt
Hourly/Salary: Hourly
Responsibilities
Float staff will also work an occasional evening shift or weekend shift in our Walk-In Clinic
Courteously and professionally greets, instructs, directs and schedules patients and visitors
Serves as a liaison between patient and medical support staff
Provides outstanding customer service in all interactions
Position Reports To: Clinic Admin Supervisor
Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit
Coordinates with providers and support staff for efficient patient flow
Schedules, cancels and reschedules appointments
Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings
Answers telephone, and provides outstanding customer service for every encounter
Operates general office equipment
Verifies accurate billing, demographic, and insurance information at every encounter
Accurately codes new insurance using available resources
Obtains or initiates required waivers for non-covered services
Confirms referral has been obtained when required
Contacts referring office as needed
Collects co-pays and payments on accounts and provides receipts
Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate
Ability to balance a cash drawer and perform elementary math functions (addition/subtraction)
Required to maintain active Basic Life Support (CPR) certification
Other duties as assigned
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday
Work is performed in a reception area
Involves continuous contact with patients
Interaction is constant and with many interruptions
Job description
Salary Range

$16.28 - $26.12

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

BILINGUAL-SPANISH PREFERENCE.

NOTE: This is a full-time float position, providing coverage where needed in various primary and specialty care depts. Primary work location is our Moses Lake Clinic; however, float staff will also provide occasional coverage at our clinics in Ephrata and Royal City. Core work schedule is M-F, 8am-5pm. Float staff will also work an occasional evening shift or weekend shift in our Walk-In Clinic. Float positions are compensated with an additional $1 per hour float differential.

Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.

Position Reports To: Clinic Admin Supervisor

Essential Functions
• Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
• Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
• Answers telephone, and provides outstanding customer service for every encounter.
• Operates general office equipment.
• Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
• Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
• Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
• Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
• Required to maintain active Basic Life Support (CPR) certification.
• Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:
• Ability to communicate effectively in English, verbally and in writing.
• Typing skills at least 35 wpm.
• Basic computer skills.

Desired
• High school diploma or equivalent (GED).
• One-year work experience in medical office setting.
• Medical terminology desirable.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position
• Walking - F
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - F

Working Conditions
• Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions.

Job Classification
• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position
• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - Yes
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - No
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Infectious Diseases - Yes

United States
Washington
Wenatchee Show on map Get directions