Receptionist

Full job description
Full Time Receptionist Monday-Friday 40 hours per week-Be the Heart of Patient Experience at Bupa Dental Care
Location: Manchester St Anns Square Job Type: Full time, Fixed term, 7 months
Salary: Competitive.

Join our team of strong, resilient, and caring receptionists and help us break down the healthcare bias. At Bupa Dental Care, we're not just about appointments and admin—we're about people. We aim to provide service that goes above and beyond expectations, putting patient care at the centre of everything we do.

About Us
Bupa Dental began in 1947, but our journey is far from over. We are dedicated to becoming the most patient-centric dental business in the UK. You'll be joining a forward-thinking practice where we're passionate about delivering an unrivalled experience to our patients—helping people live longer, happier, healthier lives.

What You'll Do

Be the welcoming face of our practice, creating a calm, professional, and inclusive environment.
Booking and amending appointments, answering the phone, updating patient records
Co-ordinating the care packages for our patients that has been provided by our clinicians
Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
Excellent customer service skills face to face, telephone and via email
Supporting the Practice Manager and clinical team with the smooth running of the practice
Handling payments
Accessing sensitive information whilst maintaining patient confidentiality
Deliver exceptional service that exceeds expectations—every time.
Use your skills to help patients understand their options and make confident, informed decisions.
Work closely with clinical and admin teams to ensure smooth, supportive patient journeys.
Champion empathy and excellence in every interaction
What We're Looking For

A natural communicator who thrives in a fast-paced, people-first role.
Someone with a flair for soft sales—able to guide conversations with care and confidence.
A resilient team player who can stay calm under pressure and adapt with grace.
Experience in customer service or healthcare is a plus, but not essential—we'll support you to succeed.
Your skills and experience

Ability to be positive and professional in a fast-paced environment
Previous administration or receptionist experience, preferably within a healthcare setting
Strong communication skills face to face, via telephone and email
Proficient with Microsoft Word and Outlook with overall strong organisation skills
Previous experience with promoting company products and services
Preferred Dentally experience
Your salary and benefits:

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:

Competitive pay rates and the opportunity to increase this through training and development
Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa’s own wellbeing programme.
Discounted dental insurance which can be extended to immediate family members.
Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
Wagestream – Access your income before payday, if and when you need it.
Access to career pathways and support throughout your working life with Bupa Dental Care
And many more, just ask.
So why wait? Apply now to be part of a brilliant team.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employee