Room Attendant

We are currently seeking applications for our Room Attendant roles at our Beautiful Sudima Lake Rotorua Hotel.

These entry-level roles do not require any prior hotel experience as full training will be provided. You will however need to have a positive attitude and be fit and active for the role, reliable and embrace our company values.

Or if you come from years of experience, we would love to have you on the team and would value the expertise you bring.

This is a part-time role with minimum of 10 hours per week and needs 7 day roster availability.

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!


Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.


Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Responsibilities | Ngā haepapa

Perform related duties and special projects as assigned by the Executive Housekeeping Manager/Supervisors.
Clean and service guest rooms and public areas according to the hotel’s standards and procedures, and use correct cleaning chemicals for designated surfaces, according to H&S regulations and hotel requirements
To provide a warm, friendly welcome whenever you contact a guest and assist with directions if needed. To carry out work in a manner least affecting guests.
To ensure and maintain the security of the personal information of guests and team members of the hotel. Report all items of value left by guests and submit to lost & found with information of room number and location found.
Maintain a positive, upbeat attitude when communicating with co-workers and management.
Requirements

About you | Ko koe tēnei

If you are a great team player, enjoy working in a busy environment, and have a great eye for details, keep reading!

Working as a valuable member of our Housekeeping team, you will be responsible for providing timely, hygienic cleaning, servicing and presentation of guest rooms and hotel public areas, along with reporting any health and safety issues and maintenance or technical needs within your work area.

Your days will be active but never too busy for a warm welcome to our guests, check-in with your manager or team mates or a shared lunch with your colleagues to celebrate a birthday or a job well done.

At Sudima Hotels we embrace innovation and technology so being comfortable with technology would be a plus as well as living and breathing our company values.

All roles require entitlement to legally work in NZ and ability to pass a police and reference check and have a flexibility to work any days of the week including weekends.

Benefits

He kura te tangata - We are all valued


As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Wellbeing programme including Health insurance discounts
Excellent reward & recognition events
Long service and anniversary gifts and benefits
Staff, family and friends rates within our network of hotels
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing