Job Description
Seeking a Full time Rooms Controller - Looking for your next big challenge?
If you are looking for an opportunity to advance your skills while contributing to an exciting and captivating workplace then this is the perfect fit. Providing engaging, sincere, personalized service is one of the ways we are turning moments into memories for our guest at Delta Calgary South.
About the Delta Hotels:
The concept founded in 1+62 in Richmond, British Columbia, Delta Hotels grew from a single 62-room motor inn to become Canada’s leading first-class hotel management company. In 2015, Delta Hotels and Resorts was acquired by Marriott Hotels resulting in the brand becoming a part of a leading worldwide hotel chain with 30 brands and over 8500 hotels around the world. As a host with Marriott Hotels, we promise to deliver premium choices, sophisticated style and a strong team who share a passion for authentic hospitality to provide a truly memorable guest experience. With an extensive renovation project, a premier landmark hotel in the south side of the city. This role is pivotal in the development of this brand to continue to build strong relationships that will create a bond, ensuring our clients and guest will always choose the Delta Calgary South by Marriott.
Reports To: Rooms Operations Manager (Front Office)
Position Summary:
• The Rooms Controller is responsible for delivering a positive overall experience for our guests by assisting with directing, guiding, and organizing the Front Office team. The Rooms Controller is also in charge of balancing the Hotel inventory with a goal of maximizing revenue for the hotel.
Key Responsibilities
To ensure the Hotel inventory is balanced and all guest rooms are blocked strategically by taking care of guest preferences.
To ensure guest satisfaction is exceptional by making sure that pre planning for groups, Marriott Bonvoy Elite guests and transient guests are done exceptionally well.
Evaluate and monitor the hotel’s competitive room and occupancy rates and special packages.
Ensures the inventory between Marsha & Opera is balanced seven days out.
Ensures that blocks in Marsha are released promptly after cutoff.
Fully understands and applies the tenets of revenue management daily.
Checks for Out of Order rooms to ensure that we always maximize our ability to sell all rooms.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Ensures that efforts are made to attain the best average room rate and occupancy.
Making room reservations.
Support administrative functions for sales & front office.
Knowledge and Skills Required
University Degree at undergraduate level in an appropriate field, or hotel specific college diploma.
Hospitality Program graduate preferred.
Minimum of 1 year current Hotel and Revenue/Reservations experience
Sound knowledge of hotel services & facilities, specifically Front Office operations, policies, and procedures.
Computer literacy with MS Office
Knowledge of Opera an asset
Behaviours Required
· Passion for Guest Service
· Excellent interpersonal and communication skills
· Strong leadership and staff development skills
· Works well under pressure in a fast-paced, constantly changing environment.
· Takes ownership of duties, shows initiative and is proactive.
· Team player
· Possess good judgment and problem-solving skills.
· Flexible: must be willing to work a variety of shifts including days, nights, weekends, and holidays based on the business need
Company Rewards:
• Flexible & comprehensive group benefits package including extended health, dental, an employee & family assistance plan, short & long term disability, and life insurance
• Paid sick days and vacation allotment
• Competitive Salary
• Support for professional development with internal training and certification opportunities
• Explore Program- you, your family, and friends will have the opportunity to travel the world with considerable discounts on hotel rooms and travel perks.
• Free on-site parking
• Company Sponsored Events: We purposefully create opportunities to bring our staff together including our annual holiday party, annual Stampede BBQ and a variety of smaller events provided by our social committee
If you feel that you are the perfect fit for this role, we want to hear from you, apply here, and apply today!
Job Type: Full-time
Benefits:
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Weekends as needed
Work Location: In person
If you are looking for an opportunity to advance your skills while contributing to an exciting and captivating workplace then this is the perfect fit. Providing engaging, sincere, personalized service is one of the ways we are turning moments into memories for our guest at Delta Calgary South.
About the Delta Hotels:
The concept founded in 1+62 in Richmond, British Columbia, Delta Hotels grew from a single 62-room motor inn to become Canada’s leading first-class hotel management company. In 2015, Delta Hotels and Resorts was acquired by Marriott Hotels resulting in the brand becoming a part of a leading worldwide hotel chain with 30 brands and over 8500 hotels around the world. As a host with Marriott Hotels, we promise to deliver premium choices, sophisticated style and a strong team who share a passion for authentic hospitality to provide a truly memorable guest experience. With an extensive renovation project, a premier landmark hotel in the south side of the city. This role is pivotal in the development of this brand to continue to build strong relationships that will create a bond, ensuring our clients and guest will always choose the Delta Calgary South by Marriott.
Reports To: Rooms Operations Manager (Front Office)
Position Summary:
• The Rooms Controller is responsible for delivering a positive overall experience for our guests by assisting with directing, guiding, and organizing the Front Office team. The Rooms Controller is also in charge of balancing the Hotel inventory with a goal of maximizing revenue for the hotel.
Key Responsibilities
To ensure the Hotel inventory is balanced and all guest rooms are blocked strategically by taking care of guest preferences.
To ensure guest satisfaction is exceptional by making sure that pre planning for groups, Marriott Bonvoy Elite guests and transient guests are done exceptionally well.
Evaluate and monitor the hotel’s competitive room and occupancy rates and special packages.
Ensures the inventory between Marsha & Opera is balanced seven days out.
Ensures that blocks in Marsha are released promptly after cutoff.
Fully understands and applies the tenets of revenue management daily.
Checks for Out of Order rooms to ensure that we always maximize our ability to sell all rooms.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Ensures that efforts are made to attain the best average room rate and occupancy.
Making room reservations.
Support administrative functions for sales & front office.
Knowledge and Skills Required
University Degree at undergraduate level in an appropriate field, or hotel specific college diploma.
Hospitality Program graduate preferred.
Minimum of 1 year current Hotel and Revenue/Reservations experience
Sound knowledge of hotel services & facilities, specifically Front Office operations, policies, and procedures.
Computer literacy with MS Office
Knowledge of Opera an asset
Behaviours Required
· Passion for Guest Service
· Excellent interpersonal and communication skills
· Strong leadership and staff development skills
· Works well under pressure in a fast-paced, constantly changing environment.
· Takes ownership of duties, shows initiative and is proactive.
· Team player
· Possess good judgment and problem-solving skills.
· Flexible: must be willing to work a variety of shifts including days, nights, weekends, and holidays based on the business need
Company Rewards:
• Flexible & comprehensive group benefits package including extended health, dental, an employee & family assistance plan, short & long term disability, and life insurance
• Paid sick days and vacation allotment
• Competitive Salary
• Support for professional development with internal training and certification opportunities
• Explore Program- you, your family, and friends will have the opportunity to travel the world with considerable discounts on hotel rooms and travel perks.
• Free on-site parking
• Company Sponsored Events: We purposefully create opportunities to bring our staff together including our annual holiday party, annual Stampede BBQ and a variety of smaller events provided by our social committee
If you feel that you are the perfect fit for this role, we want to hear from you, apply here, and apply today!
Job Type: Full-time
Benefits:
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Weekends as needed
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Rooms Controller position is now open for candidates interested in the Hotel Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
