Sales Operation Admin Manager

Create Your Experience of a Lifetime!


Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Job Summary:
We are seeking a Sales Operations Admin Manager who leads with a strong commitment to team support, embraces leadership opportunities, and is passionate about developing and empowering their team. This position plays a key role in managing the operating expense (Opex) budget for the Sales and Sales Operations departments.

In addition to overseeing Opex, this role is responsible for leading a team of administrative professionals, including managing lead distribution within the sales organization. The ideal candidate will contribute to team success while maintaining an enterprise-wide perspective and applying strategic, critical thinking to business decisions.

Success in this role requires strong alignment with our sales strategy and a deep commitment to Vail Resorts’ vision, mission, and strategic priorities. We are looking for a dynamic, proactive leader who demonstrates agility, adaptability, and a collaborative mindset.


Job Specifications:
Starting Wage: $68,545.70 - $85,000 + Sales Incentive Plan

Employment Type: Year Round

Shift Type: Full Time hours available

Housing Availability: No


Key Responsibilities

Manage the Opex and Sales Enterprise budgets, including the micropool, ensuring financial accuracy and strategic allocation of resources.
Lead and develop a productive team of admins and lead catchers, fostering talent and performance in a fast-paced environment.
Promote a collaborative, inclusive team environment while championing leadership and innovation across the enterprise.
Provide exceptional service to internal and external stakeholders with a strong emphasis on professionalism and responsiveness.
Maintain critical sales systems and provide ongoing training and support to ensure effective use of tools and best practices.
Organize and maintain files, folders, and resources for the entire sales organization for streamlined access and accuracy.
Create and manage resources for the lead catch team, adapting to changing conditions and business needs.
Establish and maintain Standard Operating Procedures (SOPs) through critical thinking and problem-solving.
Conduct regular quality assurance checks and maintain high standards of data integrity.
Prioritize and manage multiple high-impact projects simultaneously, while confidently de-prioritizing lower-value tasks.
Oversee centralized project support for the enterprise-wide Group & Travel Partner Sales organization.
Execute administrative functions including turnovers, DocuSigns, RPOS numbers, comp tickets and rooms, and processing group deposits.
Draft and distribute resort-wide communications such as updates, memos, site alerts, and internal event information.
Actively participate in weekly team and cross-departmental meetings.
Take on additional duties and projects as assigned to support the broader Sales Enterprise goals.

Job Requirements:

College degree preferred (considered an asset but not required)
Minimum of 2 years of relevant experience or equivalent education, including demonstrated leadership experience.
Demonstrated experience in Opex / Budget management
Previous office/administrative or sales/conference/event planning experience preferred
Exceptional organizational, administrative, and communication skills, with meticulous attention to detail in both verbal and written forms
Creative, big-picture thinker with innovative problem-solving ability
Ability to work independently and make sound decisions
Collaborative and empathetic team player with strong interpersonal skills, proven ability to build productive partnerships, influence diverse stakeholders, and perform effectively under pressure in fast-paced environments
Demonstrates professionalism, confidentiality, and good judgment
Committed to fostering an inclusive environment and valuing diverse perspectives.
Experience with the following systems preferred:
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), SharePoint, and Smartsheet
Delphi FDC / Salesforce
Vail Resorts business systems (e.g., Success Factors, Peoplesoft, IT Support Centre)
Proficient in both spoken and written English
Demonstrated alignment with core values: serve others, do right, drive value, do good, be safe
Required to complete a satisfactory criminal record check
Company-use computer provided (note: additional screens not included)
Optional phone plan available (at employee’s cost)

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.


We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ****** orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 509524
Reference Date: 07/05/2025
Job Code Function: Reservations

Canada
British Columbia
Whistler Show on map Get directions