Sales Support Representative, RBC Insurance

Job details
Job type
Full-time
 
Location
Pointe-Claire, QC H+R 3J1
 
Full job description
Job Summary

Job Description

What is the opportunity?

As a Sales Support Representative, Life Insurance, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to achieve regional sales targets in addition to share and contribute to Sales Consultant’s action plans.

What will you do?

Initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.
Manages all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium
Provide marketing support to Senior Sales Consultant –assist with revenue generation activities specific to each MGA (Managing General Agent) strategy.
Resolve customer inquiries and determine appropriate action for complex issues
Establish relationships with the key staff of brokers. Assists in new producer set-up including proactive calling and follow-up.
Work closely with internal partners to provide seamless service to brokers
Participate in call campaigns as they arise
Train brokers and their team on our systems and tools in order to augment their sales with us
What do you need to succeed?

Must-have

Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
High level of written skills required (French and English)
Professional customer service skills and a talent for listening and establishing rapport and finding the right solution
Ability to work well with diverse team and independently
Excellent organizational skills, Initiative & Proactive
Strong negotiation skills, Impact and Influence, analytical thinking
Nice-to-have

Knowledge or experience of the Insurance industry and/or Life insurance
LLQP License is considered an asset
Post Secondary education or equivalent
Good knowledge of Microsoft Suite and capability to learn new systems quickly


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Work in a dynamic, collaborative, progressive, and high-performing team
Management that supports your work and progression
Access to a variety of job opportunities across businesses and geographies
RBCI software tools to boost your productivity
RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

#Hybrid

#LI-ML1

Job Skills

Customer Knowledge, Customer Service, Group Problem Solving, Identifying Sales Opportunities, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities, Sales Support, Teamwork
Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL
City:

MONTRÉAL
Country:

Canada
Work hours/week:

37.5
Employment Type:

Full time
Platform:

INSURANCE
Job Type:

Regular
Pay Type:

Salaried
Posted Date:

2025-06-27
Application Deadline:

2025-07-28
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

 
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Canada
Quebec
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