Salesforce Support Engineer

In this role of Salesforce Support Engineer ,job responsibilities include but are not limited to:
• Demonstrating Exceptional analytical, troubleshooting, and problem-solving expertise in the

Salesforce Platform
• Provide Tier 2 and Tier 2 support for complex issues and escalations related to the
• Salesforce platform covering both Sales and Service cloud
• Diagnose and resolve technical issues, including but not limited to configuration,

customization, integration, and data integrity
• Develop and maintain advanced Salesforce functionalities, customizations, and integrations

to meet business requirements
• Ability to adapt to a high-paced, high-volume environment with shifting priorities while

multitasking and performing effectively under pressure.
• Perform proactive monitoring, maintenance, and optimization of the environment
• Create and maintain technical documentation, including troubleshooting guides and

best practices
• Understanding Product and Business use cases and adaptability
• Stay up-to-date with Salesforce releases, features, and best practices, and provide

recommendations for continuous improvement
• Builds a trusting relationship with business stakeholders and leads them to

adoption of the best solution with exceptional communication skills
• Provide system administration support of internal and customer-facing Salesforce

environment, especially related to customized applications, user permissions,

security settings, custom objects and workflow
• Supply expertise in advanced Apex programming concepts including common

design patterns, governor limit management techniques, bulk patterns, efficient and

reliable trigger handling, and asynchronous operations
• Engage in code and technical design reviews of solution implementations to ensure

code quality and best practices are maintenance

Job Skills and Qualifications
• Working in the US Central Time Zone is a MUST
• CPQ Experience is required.
• Bachelor’s Degree in Computer Engineering, Computer Science or related field (o

equivalent in experience)
• Minimum work experience: 3 years of software development and 4 years of
• Salesforce application development
• Bachelor’s Degree in Computer Engineering, Computer Science or related field (or

equivalent in experience)
• 3+ years of hands-on Salesforce experience with evidence of exceptional ability
• Experience configuring and developing custom Apex/Visualforce/Lightning code in

the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, API’s,

Marketo and integration to enterprise systems.
• Extensive experience developing Apex classes, Apex triggers, VisualForce pages

and controllers,JavaScript, JQuery, web services leveraging the Salesforce API in
• REST, SOAP and Data Management (SQL, XML, JSON) knowledge.
• Experience with a complete software development life cycle
• Experience developing with Lightning, OR an SPA framework such as React,

Angular, or Knockout.
• Experience on an Agile Scrum project delivered under Continuous Delivery / DevOps

is preferred

India
Rajasthan
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