Senior Gen AI Developer (Amazon Q), Amazon Q Customer Success Team (Q-CST)

Full job description
DESCRIPTION
AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI.

Amazon Q-CST Customer Success Team (CST) members leverage their deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. Q-CST Builders are responsible for architecting and developing end-to-end solutions that leverage Generative AI technologies like Amazon Q and Bedrock.

This role involves designing and implementing robust solution blueprints that seamlessly integrate Generative AI capabilities into existing systems or applications. Builders collaborate closely with Strategists and customer stakeholders to understand their requirements, translates them into technical specifications, and develops scalable and secure Generative AI solutions. Additionally, they provide guidance on data preparation, model training, and deployment strategies to ensure successful implementation and adoption of Generative AI solutions within the organization.

Key job responsibilities
Lead and architect complex Amazon Q and Gen AI Application solutions, establishing technical direction and best practices for enterprise-scale implementations
Lead development and implementation of strategies for training, fine-tuning, and optimizing generative AI Application Design to ensure high performance, scalability, and cost-effectiveness, leveraging Amazon's AI/ML services and infrastructure
Design and integrate Gen AI applications into existing 3rd Party applications like SAML (Okta, Azure AD), with AWS Services like IDC, DynamoDB, ensuring seamless integration, scalability, and adherence to security best practices
Mentor junior team members and provide technical leadership across multiple customer engagements
Drive collaboration with cross-functional teams, such as Gen AI Strategists, Customer Project Managers, user experience designers, and AWS AI/ML specialists, to ensure the effective integration of generative AI outputs into end-user applications, while considering user experience, accessibility, and ethical implications
Build and maintain relationships with key business and technical stakeholders, including C-level executives, to drive adoption of Gen AI solutions
Lead workshops and discussions with Customer stakeholders and AWS Security specialists to design, deliver, and maintain secure and resilient Gen AI solutions, adhering to Amazon's security and compliance standards
Lead and contribute the development of reusable tools, libraries, and frameworks for building and deploying Amazon Q Applications, fostering collaboration and knowledge sharing within the Amazon AI/ML community.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About the team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The AWS Amazon Q-CST leverages deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.
BASIC QUALIFICATIONS
7+ years of architecture/design and implementation of cloud-based solutions
7+ years of consulting or professional services experience
5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
5+ years of software development with object oriented language experience
Bachelor's degree, or 7+ years of professional or military experience
PREFERRED QUALIFICATIONS
Experience leading the architecture and implementation of AI/ML workloads
Proven track record of delivering robust, scalable solutions in complex technical environments as well as delivering successful enterprise-scale Gen AI implementations
International consulting or professional services sales and delivery experience
Strong track record of CI/CD implementation in enterprise environments
Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives
Vertical industry sales and delivery experience of cloud services and solutions
Experience with selling consulting/professional services

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.