Job Description
Full job description
FleetPartners is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing through its suite of brands.
THE ROLE:
Customer satisfaction will be your top priority! In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks.
Key responsibilities will include:
Handle internal Technical Support calls and triage tickets submitted through Jira’s Service Desk portal.
Troubleshoot and resolve level 1 IT issues, escalating tickets to level 2/3 support when required.
Windows desktop support.
Provision new hardware and software installations.
Monitor servers and core applications.
ABOUT YOU:
You’re an enthusiastic IT support professional who enjoys solving problems, helping people, and keeping technology running smoothly. You bring a solid technical foundation, a customer‑first mindset, and a willingness to keep learning as you grow in your career.
To be successful in this role you will have:
Minimum 1 year of experience in Technical Support
Hands‑on experience with Active Directory
Working experience with Office 366 with proficiency in Windows and Microsoft application support
Basic networking skills
A commitment to delivering excellent customer service
THE PERKS:
Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
A ‘Dress for your Day’ policy
Business hours - no weekends or late nights! Hello work life balance!
Accelerate your career with tailored learning, development programs, and real growth opportunities
Rewards programme, including a range of discounts from a variety of retailers
An extensive range of other employee benefits.
Love solving problems and helping people? Bring your IT skills to a team that values growth and collaboration - apply today.
Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations.
Awards
Top 101 Australian Workplaces for Women 2025
Certified carbon neutral fleet organisation
WGEA Employer of Choice for Gender Equality
FleetPartners is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing through its suite of brands.
THE ROLE:
Customer satisfaction will be your top priority! In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks.
Key responsibilities will include:
Handle internal Technical Support calls and triage tickets submitted through Jira’s Service Desk portal.
Troubleshoot and resolve level 1 IT issues, escalating tickets to level 2/3 support when required.
Windows desktop support.
Provision new hardware and software installations.
Monitor servers and core applications.
ABOUT YOU:
You’re an enthusiastic IT support professional who enjoys solving problems, helping people, and keeping technology running smoothly. You bring a solid technical foundation, a customer‑first mindset, and a willingness to keep learning as you grow in your career.
To be successful in this role you will have:
Minimum 1 year of experience in Technical Support
Hands‑on experience with Active Directory
Working experience with Office 366 with proficiency in Windows and Microsoft application support
Basic networking skills
A commitment to delivering excellent customer service
THE PERKS:
Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
A ‘Dress for your Day’ policy
Business hours - no weekends or late nights! Hello work life balance!
Accelerate your career with tailored learning, development programs, and real growth opportunities
Rewards programme, including a range of discounts from a variety of retailers
An extensive range of other employee benefits.
Love solving problems and helping people? Bring your IT skills to a team that values growth and collaboration - apply today.
Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations.
Awards
Top 101 Australian Workplaces for Women 2025
Certified carbon neutral fleet organisation
WGEA Employer of Choice for Gender Equality
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Analyst position is now open for candidates interested in the Finance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.