Specialist Delivery Manager - Colleague Experience

In this role, you will:
Utilise your technical awareness to ensure internal platforms scale reliably and drive team productivity.
Align scope with delivery capacity, ensuring that teams are working at an optimal level without over or under-committing
Own the Colleague Experience product plan, feeding into the master plan, and ensuring that any dependencies are understood and managed
Track progress versus plan, highlighting and mitigating delivery risks, report burn down / progress at all levels of organisation in a transparent way in line with Delivery Director’s requirements
Apply specialist technical knowledge and industry best practices for Colleague Experience to influence cross-functional teams when designing and delivering product solutions
Support the Product Managers with a business case to ensure that resources are being deployed wisely, and that the highest value work is being prioritised
Collaborate cross-functionally and support during discovery, design, delivery, launch, and in-life phases for Colleague Experience
Ensure appropriate levels of business readiness across all business functions at Boxed and other suppliers
Ensure that product plans and specifications are appropriately documented in formats that can be shared with clients and internal stakeholders
Track and report delivery progress versus milestones with strong stakeholder management
Log and track risks and mitigation, identifying project bottlenecks, recommending and implementing solutions
Work with Engineering teams to ensure that products are tested appropriately and that high standards of product quality are maintained
What makes you a great fit:
Ability to create delivery plans and manage through to successful completion, with clear reporting into the master plan owned by the Delivery Director
Strong industry understanding of operational / internal tooling software use‑cases (e.g. customer support systems, ticketing systems), including industry best practices
First-hand experience of successful launch(es) for a product in the required specialist area, including coordination across Product, Engineering, Operations, Commercial, Risk, suppliers etc
Strong understanding of Agile product development, including tooling, such as Jira & Confluence
Proven problem-solver, with an ability to synthesise data and proactively prevent problems from happening
Own, execute, and coordinate regular delivery governance and agile ceremonies, ensuring a strict level of rigour around delivery execution and effective status reporting
Ability to independently establish and manage RAID logs as well as a solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures