Job Description
This is a leadership role within the Event Content & Tools organization, responsible for shaping and executing platform operations excellence across our entire event portfolio. As a key member of the leadership team, you will influence the direction of AWS's event content strategy, platform operations, drive organizational transformation, and play a crucial role in evolving how AWS delivers compelling content through our events. You will drive operational excellence across marketing technology platforms, lead cross-functional teams, and enable global marketing initiatives that directly impact customer experience and business growth. The role focuses on program management with expertise in event management technology and onsite technology operations.
Key job responsibilities
Drive customer-obsessed platform operations by ensuring marketing technology solutions deliver exceptional experiences that meet evolving customer needs and expectations, particularly for global marketing events and campaigns
Own end-to-end platform operations strategy, taking full accountability for platform performance, reliability, and scalability across global marketing initiatives.
Innovate and simplify complex operational processes by identifying automation opportunities, streamlining event management workflows, and implementing cutting-edge solutions that enhance team productivity
Lead cross-functional collaboration with engineering, product, data science, and regional marketing teams to deliver integrated solutions that support global marketing campaigns and event operations
Develop and mentor a high-performing team of platform operations professionals, fostering a culture of technical excellence, customer obsession, and continuous learning in marketing technology
Drive global enablement initiatives by creating scalable processes, training programs, and best practices for event management technology that can be adopted across international markets
Manage technical project portfolios, partnering with Event Technology and Engineering ensuring on-time delivery of critical platform enhancements, event technology rollouts, and new capability implementations
Oversee event onsite technology operations, ensuring seamless execution of marketing events and optimal attendee experiences through reliable technology infrastructure
BASIC QUALIFICATIONS
5+ years of professional non-internship marketing experience
Bachelor's degree in Engineering, Computer Science, Business, Marketing, or equivalent practical experience
5+ years of experience in platform operations, technical program management, or related field with focus on marketing technology
Experience with management and people development, including building and leading technical teams in fast-paced environments
Experience in global enablement and marketing technology operations, preferably with event management platforms
PREFERRED QUALIFICATIONS
Master's degree in Engineering, Business Administration, Marketing, or related field
Experience in event management technology, marketing automation platforms, or digital marketing operations
Proven track record of scaling platform operations in high-growth, global environments with focus on marketing technology
Experience with Amazon Web Services (AWS) or cloud technologies, particularly in marketing and event management contexts
Background in marketing automation, campaign management platforms, customer data platforms, or event technology solutions
Experience with agile methodologies, DevOps practices, and modern software development lifecycle management
Knowledge of event onsite technology operations, including registration systems, mobile apps, networking infrastructure, and attendee engagement platforms
Excellent written and verbal communication skills with ability to influence senior stakeholders across global teams
Strong analytical and problem-solving skills with data-driven decision making approach
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Key job responsibilities
Drive customer-obsessed platform operations by ensuring marketing technology solutions deliver exceptional experiences that meet evolving customer needs and expectations, particularly for global marketing events and campaigns
Own end-to-end platform operations strategy, taking full accountability for platform performance, reliability, and scalability across global marketing initiatives.
Innovate and simplify complex operational processes by identifying automation opportunities, streamlining event management workflows, and implementing cutting-edge solutions that enhance team productivity
Lead cross-functional collaboration with engineering, product, data science, and regional marketing teams to deliver integrated solutions that support global marketing campaigns and event operations
Develop and mentor a high-performing team of platform operations professionals, fostering a culture of technical excellence, customer obsession, and continuous learning in marketing technology
Drive global enablement initiatives by creating scalable processes, training programs, and best practices for event management technology that can be adopted across international markets
Manage technical project portfolios, partnering with Event Technology and Engineering ensuring on-time delivery of critical platform enhancements, event technology rollouts, and new capability implementations
Oversee event onsite technology operations, ensuring seamless execution of marketing events and optimal attendee experiences through reliable technology infrastructure
BASIC QUALIFICATIONS
5+ years of professional non-internship marketing experience
Bachelor's degree in Engineering, Computer Science, Business, Marketing, or equivalent practical experience
5+ years of experience in platform operations, technical program management, or related field with focus on marketing technology
Experience with management and people development, including building and leading technical teams in fast-paced environments
Experience in global enablement and marketing technology operations, preferably with event management platforms
PREFERRED QUALIFICATIONS
Master's degree in Engineering, Business Administration, Marketing, or related field
Experience in event management technology, marketing automation platforms, or digital marketing operations
Proven track record of scaling platform operations in high-growth, global environments with focus on marketing technology
Experience with Amazon Web Services (AWS) or cloud technologies, particularly in marketing and event management contexts
Background in marketing automation, campaign management platforms, customer data platforms, or event technology solutions
Experience with agile methodologies, DevOps practices, and modern software development lifecycle management
Knowledge of event onsite technology operations, including registration systems, mobile apps, networking infrastructure, and attendee engagement platforms
Excellent written and verbal communication skills with ability to influence senior stakeholders across global teams
Strong analytical and problem-solving skills with data-driven decision making approach
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
💡 Quick Summary
Seeking a career-building opportunity? The Sr. Manager, Event Programs , Customer Engagement Programs position is now open for candidates interested in the Event Management Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
