Job Description
In this role at AspenTech, you will be responsible for assisting in the timely research and resolution of internal/external customer billing questions received in the Invoice Admin mailbox. Your key responsibilities will include:
- Responding to inquiries in the Invoice Admin Mailbox within forty-eight (48) hours by researching and resolving queries from customers, Collectors, and Sales.
- Collaborating with colleagues and other departments to find the best solutions to customer issues.
- Identifying common problems and escalating them to management, along with suggestions for improvement.
- Processing invoices through various clients' web portals.
- Updating Oracle service contracts for clients requiring purchase orders on all invoices.
- Generating and distributing PO request invoices for subscription license customers.
- Updating Oracle AR Transaction and Service Contract details for paying customers, address changes, purchase orders, contact updates, etc.
- Processing authorized Pro-forma invoices.
- Setting up manual training transactions in Oracle and generating public training invoices and updates to onsite training transactions.
- Participating in other projects and assignments as required.
Qualifications required for this role include:
- Associate or bachelor's degree preferred.
- Experience in Customer Billing or Project Accounting processes.
- Proficiency with Microsoft Office Suite.
- Experience with ERPs such as SAP, Netsuite, Workday, Microsoft Dynamics.
- Experience in Salesforce.
- Exceptional customer service skills.
- Ability to multitask in a fast-paced environment.
- Strong written and oral communication skills.
- High level of integrity, autonomy, and self-motivation.
- Excellent data entry skills with a focus on accuracy and attention to detail.
- Experience with billing for a software company is desirable. In this role at AspenTech, you will be responsible for assisting in the timely research and resolution of internal/external customer billing questions received in the Invoice Admin mailbox. Your key responsibilities will include:
- Responding to inquiries in the Invoice Admin Mailbox within forty-eight (48) hours by researching and resolving queries from customers, Collectors, and Sales.
- Collaborating with colleagues and other departments to find the best solutions to customer issues.
- Identifying common problems and escalating them to management, along with suggestions for improvement.
- Processing invoices through various clients' web portals.
- Updating Oracle service contracts for clients requiring purchase orders on all invoices.
- Generating and distributing PO request invoices for subscription license customers.
- Updating Oracle AR Transaction and Service Contract details for paying customers, address changes, purchase orders, contact updates, etc.
- Processing authorized Pro-forma invoices.
- Setting up manual training transactions in Oracle and generating public training invoices and updates to onsite training transactions.
- Participating in other projects and assignments as required.
Qualifications required for this role include:
- Associate or bachelor's degree preferred.
- Experience in Customer Billing or Project Accounting processes.
- Proficiency with Microsoft Office Suite.
- Experience with ERPs such as SAP, Netsuite, Workday, Microsoft Dynamics.
- Experience in Salesforce.
- Exceptional customer service skills.
- Ability to multitask in a fast-paced environment.
- Strong written and oral communication skills.
- High level of integrity, autonomy, and self-motivation.
- Excellent data entry skills with a focus on accuracy and attention to detail.
- Experience with billing for a software company is desirable.
- Responding to inquiries in the Invoice Admin Mailbox within forty-eight (48) hours by researching and resolving queries from customers, Collectors, and Sales.
- Collaborating with colleagues and other departments to find the best solutions to customer issues.
- Identifying common problems and escalating them to management, along with suggestions for improvement.
- Processing invoices through various clients' web portals.
- Updating Oracle service contracts for clients requiring purchase orders on all invoices.
- Generating and distributing PO request invoices for subscription license customers.
- Updating Oracle AR Transaction and Service Contract details for paying customers, address changes, purchase orders, contact updates, etc.
- Processing authorized Pro-forma invoices.
- Setting up manual training transactions in Oracle and generating public training invoices and updates to onsite training transactions.
- Participating in other projects and assignments as required.
Qualifications required for this role include:
- Associate or bachelor's degree preferred.
- Experience in Customer Billing or Project Accounting processes.
- Proficiency with Microsoft Office Suite.
- Experience with ERPs such as SAP, Netsuite, Workday, Microsoft Dynamics.
- Experience in Salesforce.
- Exceptional customer service skills.
- Ability to multitask in a fast-paced environment.
- Strong written and oral communication skills.
- High level of integrity, autonomy, and self-motivation.
- Excellent data entry skills with a focus on accuracy and attention to detail.
- Experience with billing for a software company is desirable. In this role at AspenTech, you will be responsible for assisting in the timely research and resolution of internal/external customer billing questions received in the Invoice Admin mailbox. Your key responsibilities will include:
- Responding to inquiries in the Invoice Admin Mailbox within forty-eight (48) hours by researching and resolving queries from customers, Collectors, and Sales.
- Collaborating with colleagues and other departments to find the best solutions to customer issues.
- Identifying common problems and escalating them to management, along with suggestions for improvement.
- Processing invoices through various clients' web portals.
- Updating Oracle service contracts for clients requiring purchase orders on all invoices.
- Generating and distributing PO request invoices for subscription license customers.
- Updating Oracle AR Transaction and Service Contract details for paying customers, address changes, purchase orders, contact updates, etc.
- Processing authorized Pro-forma invoices.
- Setting up manual training transactions in Oracle and generating public training invoices and updates to onsite training transactions.
- Participating in other projects and assignments as required.
Qualifications required for this role include:
- Associate or bachelor's degree preferred.
- Experience in Customer Billing or Project Accounting processes.
- Proficiency with Microsoft Office Suite.
- Experience with ERPs such as SAP, Netsuite, Workday, Microsoft Dynamics.
- Experience in Salesforce.
- Exceptional customer service skills.
- Ability to multitask in a fast-paced environment.
- Strong written and oral communication skills.
- High level of integrity, autonomy, and self-motivation.
- Excellent data entry skills with a focus on accuracy and attention to detail.
- Experience with billing for a software company is desirable.
💡 Quick Summary
Seeking a career-building opportunity? The Sr Project Accounting Specialist position is now open for candidates interested in the Accountant Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.