Staffing Associate/Appointment Scheduler

Revision Date: 07/22/2025
Department: HeadsUp Healthcare Operations
Work Location: Tampa, FL
Compensation Information: $19-21.00/hr + SPIFF

Company Overview: Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.

Role Overview: Carisk Partners HeadsUp Healthcare division is looking for a Staffing Associate (Appointment Scheduler) in our Tampa, FL office to support our Dental, Doctor, and Leadership Teams. HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.

Role Responsibilities:

First point of contact for claimant and client for all initial scheduling of medical or dental appointments – Sets the expectation
Routinely speak with patients and providers offices simultaneously to effectively set up appointments
Request, send, receive, and follow up on critical documentation via email and fax
Must document and save all correspondence and documents to secured company file
Other duties as assigned
Role Qualifications:

Medical or dental experience a plus
Contact Center experience a plus
High School Diploma or GED
Cold Calling Required. Must be comfortable with cold calling.
Ability to work well individually and in a team environment
Ability to troubleshoot and solve problems
Analytical ability with adept research skills
Exceptional communication skills (written and verbal)
Must be able to multi-task, follow procedures and have active listening skills
Bi-lingual is a plus
Intermediate level skills in Microsoft Outlook and all MSOffice essentials
Must be able to adhere to company’s physical & information security standards along with training requirements.
Culture and Benefits at Carisk:

10 Paid Company Holidays
Paid Time Off
Competitive Medical, Dental, and Vision Insurance
Company Sponsored Life Insurance
Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
401(k) Retirement Plan with Company Match
ClassPass Wellness Program
Employee Discount Program
Flexible and Hybrid Schedule Options*
Internal Education Programs and Tuition Reimbursement Options
Internal Advancement Opportunities
Company-Wide Diversity and Holiday Celebrations
Best Places to Work Award Recipient 5 years in a row!
Schedule options and work location vary between departments and management approval
Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.