Systems Development Manager, Region Services

Location
Sydney NSW
 
Full job description
DESCRIPTION

We are looking for a strong Systems Development Manager and Operations Leader to contribute to the growth of our organization within Amazon Web Services.

The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

You will be passionate about both development and operations, and have a strong desire to learn about Amazon's development lifecycle. This is a true DevOps role; you will be both allowed and expected to follow problems all the way to the end and work on implementing real solutions, not just quick fixes. You will want to dive deep and understand how these large systems work.

At Amazon, we hire hands-on managers at all levels. This leader must be able to dive deep into the details on business, operations and engineering. We need a technical, detail-oriented leader who can build and grow organizations. You will excel at hiring and developing engineers and lead a charter which grows as your organization grows. Our services operate at large scale with critical workloads, so passion and discipline around operational excellence is key. You thrive working with empowered, world-class engineers and meeting world-class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how we deliver on behalf of our customers.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

This position can be based in Sydney, or Melbourne.

Key job responsibilities
Develop and deploy operational tools to automate processes and reduce operational overhead
Hire, Develop, and Mentor team members.
Work with other engineers to build and manage massively scaled services
Work with other engineers to diagnose and resolve customer issues
Track the health of our services, identify and fix problems on complex systems with massive scale
Collaborate with some of the leading minds in distributed systems

The candidate should also be familiar with Linux, including the following:
Various distros and their corresponding package management tools
Permissions and permissions management
System logging and auditing
Log parsing using grep, awk, sed, cut, tr, etc
Remote access via ssh
Knowledge of procfs & sysfs
Linux tools (ip, ifconfig, netstat, tcpdump, strace, netcat, ping, telnet, etc)
System Monitoring Tools (top, *stat tools, etc)
DNS and tools (bind, host, dig, nslookup, etc)
Runlevel management tools (systemd, rc.d, inittab, chkconfig, etc)

The candidate should also be familiar with generic development tools and best practices:
Git (or other CM tools)
Agile development
CI/CD or development pipelines

A day in the life
In this role, you will collaborate with Product Teams to design solutions that make efficient use of resources and technologies. You will bring a detail-oriented approach and excellent problem-solving abilities, backed by a deep understanding of distributed system design and delivery. Your contributions will leverage cross-functional business and technical skills, assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, making tradeoffs, and balancing business needs with technical constraints.

You will drive engineering deliverables through influence rather than authority, manage repair requests in a high-volume environment, and respond to high-severity events. Regular presentations to senior leadership will require you to synthesize problems and solutions into a simple and consumable manner. Additionally, you will be responsible for data collection, analytics, and dashboard creation to help others identify the best paths for business improvement.

Expect the opportunity to travel globally as needed to manage and support team initiatives.

About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS

1+ years of engineering team management experience
3+ years of engineering experience
3+ years of leading the definition and development of multi-tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/network development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
This position requires that the candidate selected be an Australian citizen and hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

PREFERRED QUALIFICATIONS

Bachelor's Degree in Computer Science or Engineering, other related fields, or equivalent experience
Success delivering products/services in a high-growth environment, exhibiting strong ability to identify and solve ambiguous customer-focused problems
Ability to take raw product requirements and create software architectures and designs to bring them to life
You have a track record of delivering technical programs, projects, and products in a highly technical multi-team environment
Proven skills designing and developing simple solutions to complex problems

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job details

AUS, NSW, Sydney
AUS, VIC, Melbourne
Systems, Quality, & Security Engineering
 
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Australia
New South Wales
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