Team Lead|Accounting and Settlement |AS

Principal Duties/Responsibilities KPI Management • Deliver/ Manage KPI's and metrics in line with the prescribed targets and provide updates on progress to leaders • Analyze performance, identify trends and make recommendations to improve team performance • Meet with key stakeholders to discuss metric performance and issues • Proactively support key initiatives that have been delivered to implement change and drive efficiencies • Manage resources efficiently through peaks and troughs in the business cycle though a capacity forecast and plan • Regular capacity review of the team, to ensure work distribution and tracking overtime. Manage resources efficiently through peaks and troughs in the business cycle. Develop resource plans and plans for contingencies Stakeholder Management • Participate / lead and contribute to meetings with Stakeholders (Internal & External), customers and Business units • Quarterly review of Risk Register and other regulatory requirement with Stakeholder. • Capacity management with Stakeholder and managing MI discussions. • Ensure ongoing, sustainable, and dynamic relationships with stakeholders and manage their expectations • Manage escalations on daily basis. Ensure agreed escalation procedures are adhered to by the team People Management/ Development • Set objectives for direct reports and conduct regular appraisals • Communicate regularly with team members via 1-2-1 meetings and team meetings • Manage and delegate work fairly and effectively within the team • Identify and develop leadership qualities in individuals and groom them for the next level • Responsible for managing attrition and absenteeism in the team Top Competencies • Focusing on Clients • Working in Teams • Driving Excellence • Fostering Innovation • Influencing Stakeholders • Developing Talent • Adapting to Change Required Skills, Knowledge, Experience Skills: • Ability to learn new processes and systems and should have ability to adapt to change. • Achieve results through a clear understanding of escalation procedure and effective business communications route and approach. • Have an eye for detail to understand to identify process gaps and suggest workable solutions to mitigate the same. • Good interpersonal skills • Ability to analyse and suggest solutions to improve metrics and client service. • Ability to deliver effectively under pressure. Knowledge: • Good working knowledge of the Microsoft office, particularly Word & Excel • Preferred background in accounting role involving Client and Carrier interactions. Key understanding on account receivable and payable model. • Knowledge in internal accounting systems preferred along with strong understanding of the MI.