Team Manager - Support Services
Place of work
Work from home
Job details
Job description, work day and responsibilities
Full job description
Team Manager - Support Services
Location:
Stirling
Documentation:
PD
Employment Type:
FP - Full-Time Permanent
Department:
Team Manager Support Stirling
Closing Date:
04 Aug 2025
Team Manager – Support Services
Newly developed position with opportunity for further growth – make this role your own
Rapidly growing community based social care organisation steeped in a values-driven culture
Join a high performing team that celebrates all successes, big and small
Generous NFP salary packaging available (up to $15,900/annum)+Vehicle/Fuel Card and Mobile phone
Generous leave provisions including birthday leave and 5 weeks annual leave after 2 years of service!
We Are Key Assets Australia
Key Assets is a leading not-for-profit, children, family and community services agency, founded in Australia in 2007. We provide foster care & family services. Operating across all states, the ACT and Norfolk Island, our purpose is to achieve positive and lasting outcomes for children, families, and communities. To achieve that, we need people like you!
We pride ourselves on being inclusive and embrace and celebrate the diversity of all people within our communities. Our diversity helps us provide the best support possible to carers, families, children and young people and all of our external stakeholders.
A little about the role
Our Complex Care team provide 24/7 care for our children and young people. This newly created Team Manager – Support Services position is unique in so far as you will be managing and leading our new team of restorers and our newly created on-call worker team. Monitoring and analysing resource plans for our Complex Care and CYPPS service, ensuring both are well resourced.
You will ensure the on-call team ensures frontline KAA staff receive support and guidance and support. You will be required to support your team who work out of hours at times and be flexible to work at adjusted business hours 7am-3pm and/or 10am-6pm Monday-Friday.
This role will provide supervision, coaching and development with escalation and assistance from the Assistant Director- Support.
Core tasks include ensuring all on-call calls are recorded, including details of who called, the reason for the call, and whether the call was resolved, or escalated together with monitoring and reporting on on call-incident management and escalated calls to ensure information is captured and reported to the delegated authority.
It is an essential part of this role to ensure all policies, procedures and the use of and distribution of relevant documents are adhered to within the on-call team, including but not limited to; Safer Caring Plans, Risk Assessments, Cultural Plans, progress reports, minutes of stakeholder meetings, etc. Ensuring these are stored on client management system in a timely manner.
You will take a lead in providing trends and insights to the Key Care team for fortnightly house meetings. Ensuring there is clear communication across all teams
A key responsibility of this role is to observe and implement Child Protection and Child Safe Procedures, Better Care Better Services Standards and adhere to Safer Caring Guidelines.
The base salary for this position is $106,389.92 - $111,092/80 /annum (based on 1.0FTE) + super + salary packaging options up to $15,900 per annum + Mobile + Company vehicle/vehicle allowance and fuel card.
This position is a full-time, ongoing role.
About you
You will bring a tertiary qualification, professional accreditation or relative experience in social services together with your 5 years+ experience of working with children and young people in the care system with evidence of leadership and/or supervisory acumen. A sound knowledge of the Child Protection practice is essential together with,
You will be able to demonstrate your experience with the ability to work with children and young people, with challenging behaviour in a trauma informed way.
You will be reliable, flexible and dependable with solid organisational skills including attention to detail and the ability to multitask. Your ability to demonstrate effective communication both written and verbal is essential.
You will be a natural leader, great listener and be able to lead in development of a positive team culture, including contributing to the learning of colleagues and continuous improvement.
My Key Assets
The health and wellbeing of our people is at the core of our employee and client experience. All employee offerings are intentionally curated with care, allowing you to bring your best self to work, every day. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.
Work-Life Balance: We are well equipped to support a hybrid approach to the future of work and have developed a flexible work framework to support these arrangements. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work – just ask us!
Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the children, families and communities we serve. We provide discounted health insurance and gym memberships, confidential counselling services and offer 5 weeks of annual leave after 2 years’ continuous service with us!
Professional Development: We provide both digital eLearning and ongoing face to face training as well as an online library. Your continual professional development is always top of our priority list - you’ll have access to apply to our Annual Learning fund for subsidised professional development opportunities!
Salary Packaging: part of your wage is paid tax free each pay, saving thousands in tax each year.
The fine print
Applications close: Sunday 3rd August 2025
For further information, please contact Sharon Chakrabarti, Acting Assistant Director on 0458 037 863 or sharon.chakrabarti@keyassets.org.au
Successful candidates will be required to undergo a 395 Dept of Communities check, hold a valid WWCC and other checks which can be discussed at interview.
If you are seeking a role in an excellent, innovative, and supportive team, in a growing organisation, we would love to hear from you. Click Apply today!
Note for our recruiter network - we’re handling this recruitment in-house and kindly ask that agencies refrain from contacting us regarding this opportunity
Key Assets Australia is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.
Key Assets is a Child Safe organisation, committed to the safety and wellbeing of all children and young people.
While we're reviewing your application, get to know us by visiting our website and on social media #WeAreKeyAssets.
Company address
You will be redirected to another website to apply.
Offer ID: #1228802,
Published: 1 hour ago,
Company registered: 2 months ago
