Technical Account Representative- DBA

Job Summary

We are seeking a highly experienced Senior Principal Technical Account Manager (TAM) to lead the delivery of Oracle Support services to our largest and most strategic customers.

The ideal candidate will have extensive technical expertise in Oracle products, including Oracle Database, Fusion Applications, and Oracle Cloud Infrastructure, as well as exceptional customer-facing skills and the ability to multitask in a dynamic environment.

This role requires a minimum of 15 years of experience in Oracle products, including technical, functional, and project/program management experience.
Key Responsibilities
• Lead the development and management of Oracle Support relationships with designated large accounts, ensuring the highest level of customer satisfaction
• Establish and maintain professional relationships with key customer contacts, identifying and submitting delivery leads for new opportunities
• Coordinate the delivery of Support Services to meet customer goals and objectives, driving contract renewal and identifying areas for growth
• Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects, including risk identification and mitigation recommendations
• Execute Project and Contract Management, including contract cost, resources, scheduling, scope, and risk management
• Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology
• Contribute to the organization at a regional level, driving regional and global strategy execution
Qualifications & Skills

Mandatory:
• Good technical skills in Oracle Database
• Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure
• Strong customer-facing skills
• Ability to multitask, maintain composure in high-stress/high-visibility situations, and change priority as needed
• Excellent team player, willing to learn new technologies and problem-solving skills
• Strong organization skills, detail-oriented, and communication skills
• University degree, with postgraduate technical or management qualifications or other relevant experience

Good-to-Have:
• Experience in one of the Oracle Applications, such as Fusion Applications, EBS, PSFT, etc.
• Understanding of Artificial Intelligence and its application
• ITIL Foundation Certification in IT Service Management, PMP, or Azure Cloud Certification
• OCI Certified

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