Technology Operations Analyst

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.
About the role
Our Technology Operations team is the first line of support for Starling Bank, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams.

In this role, you’ll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It’s very important to us at Starling Bank that staff have the best possible experience with the technology they use on a daily basis.

We deploy primarily Macs but also have some Windows PC’s in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won’t find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed.

As a Technology Operations Analyst, you’ll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all.

You also will:
Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions.
Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently.
Help the team to manage asset inventory, procurement, repairs, auditing and licensing.
Computer hardware provisioning from returned stock.
Arrange collection of leavers hardware.
Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Check display TVs are working properly.
Requirements:
Knowledge and experience of supporting either macOS or Windows is a must.
Adept at coping in a technically complex and fast-changing environment
An interest in and suitable understanding of Starling’s technology.
Exposure to incident management processes is beneficial.
Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions.
Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently.
Helping the team to manage asset inventory, procurement, repairs, auditing and licensing.
Computer hardware provisioning from returned stock.
Arranging collection of leavers hardware.
Experience in operational support of suppliers and outsourced vendors is beneficial.
We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday.

Benefits:
25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day’s holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary & group income protection
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Incentives refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing