Technology Operations Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.


Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!


Job Description:

The Data Center Services team is looking for a Technology Operations Specialist who will be responsible for Application Ownership, Change Request Administration, and Process Controls and Metrics support. The role could include application development work as well. This role is a part of a team whose functions include development, maintenance, and refinement of data center management tools; completion of risk assessments; providing metrics; and performance of quality assurance tasks for security controls and Hosting Locations governance. This is an individual contributor role.

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. The job supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications.

Responsibilities:

Development and Maintenance of Data Center and Critical Facility Management Tools, including AIT Ownership, Risk Vulnerability remediation and mitigation, and CRQ (change request) creation and execution
Annual Execution of Facility and Proximity Risk Assessments
Annual Refresh of Hosting Locations Standards and Procedures
Hosting Locations Governance and Quality Control
Records Retention Management
Data Center Risk Oversight Forum Presentations
Yearly / Quarterly Attestations (SOX, SSAE18)
Risk Action Step Leadership (SIAI / AIAI)
Security Controls Quality Assurance and Reporting
Schedule adherence for annual refresh of controls and documentation
Required Qualifications

4 + years in technology with experience in Application Ownership, and Change Management/CRQ creation and execution, or 3 + years in software development, or 3 + years of experience with Nlyte Software Inventory Tool management
Strong attention to detail, confident enough to raise questions and escalate when necessary
Strong risk mindset with process and controls background
Capable of identifying where inefficiencies exist and onboarding tools to automate and simplify complexity of the workflows
Very strong time management skills and adaptability to address shifting priorities and tight deadlines
Excellent organizational skills, able to manage multiple work streams simultaneously and respond to rapidly changing demands
Communicate and interface effectively with all levels of staff and management
Strong research and analysis and fact-based decision making
Working knowledge of general bank policies, programs, and procedures
Desired Qualifications:

Bachelor's degree in Information Technology or related field
Skills:

Innovative Thinking
Production Support
Result Orientation
Risk Management
Solution Design
Adaptability
Analytical Thinking
Collaboration
Influence
Solution Delivery Process
Architecture
Automation
DevOps Practices
Project Management
Stakeholder Management
Shift:

1st shift (United States of America)
Hours Per Week:

40

United States
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