Technology Supervisor - Mainframe

This role offers a hybrid work schedule; offering the flexibility to work from home one day a week, while providing the opportunity for in-person collaboration.

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.

The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank. We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise. We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.

Overview:

Responsible for all activities related to successful planning, documenting, testing and implementing of all work completed by assigned technology operations/ and or support function team, whether requested by the client, internal to the department or resulting from a problem relating to an application. Ensures adherence to all department and technology standards and procedures, including documentation requirements.

Primary Responsibilities:
• Three day 12.5 hour work days from 7pm – 7:30am. Includes Holidays
• Attention to detail
• Strategic thinking with a focus on innovation and efficiency
• Act as an escalation liaison between the staff and incident management
• Manage and oversee execution of project plans for any scope; ensure adherence to all Department and Technology standards and procedures, including all documentation requirements.
• Assign resources and monitor progress of all assignments; ensure completion of schedules.
• Responsible for short and long-term staffing planning.
• Manage application development and support testing efforts, technology infrastructure, project management and other technology domains. May review specifications, preparation and execution of testing; may assist in day-to-day efforts of staff on an exception basis. Serve as subject matter expert in assigned area of responsibility.
• Translate requirements to assist staff in preparing detailed specifications for system enhancements. Recommend designs based on business requirements. Identify issues and concerns.
• Serve as a client liaison to review priorities and manage the overall client queue. Build rapport within the organization. Communicate and develop a professional level of cooperation across the organization.
• Manage efficient operations and effectiveness of areas of responsibility. Recommend new technology, policies or processes to benefit the organization and improve deficiencies. Typically lead technical evaluations of vendor software.
• Ensure assigned team demonstrates a strong understanding of the business environment and needs within the area of responsibility. Understand technical, business and operational impacts of a project or problem.
• Responsible for the job growth and career development of assigned staff members by providing training plans, guidance and sharing knowledge.
• Contribute to the development of a cost center budget.
• Recommend and initiate new policies and procedures that improve performance and effectiveness of the Department.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

Oversees a team where the majority of employees are Mainframe Operators, Network Analysts, Business Systems Analysts, Scrum Masters, and/or other similar roles in Technology.

Supervisory/Managerial Responsibilities:

4-7

Education and Experience Required:
• Strong leadership skills
• Technical expertise in mainframe technologies
• A combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ technology or systems experience and 2 years leadership experience
• Proficiency with pertinent project management, word processing and spreadsheet applications
• Excellent problem-solving skills to assist in issue resolution
• Familiar with application development software and hardware platforms
• Excellent verbal and written communication skills
• Prior experience driving project milestones and delivery dates
• Prior experience recommending and implementing system solutions
• Proven mentoring and leadership capabilities from a project management perspective

Education and Experience Preferred:
• Bachelor’s degree
• Minimum of 8 years’ technology management or large program leadership experience
• Subject matter expert in business with knowledge or experience utilizing application/system supported
• Mastered understanding of applications supported with an advanced knowledge of interfacing/integrated applications
• Good understanding of the Bank’s application framework
• Prior experience working in a team environment as well as autonomously
• Mastered knowledge and focus of the entire system to work on projects outside of normal business-as-usual (BAU)
• Understanding of business(es) supported and its’ terminology

We Support Our Team Members With Generous Benefits.
• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more. For details, see: M&T Benefits Overview

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $82,783.41 - $137,+72.36 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

United States
New York
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