UX Researcher - Loyalty & Support

Full job description
About the role

We’re looking for a skilled and versatile Midweight UX Researcher with a true passion for people to join our multidisciplinary team.

As a Researcher at the UK’s largest supermarket, you’ll help discover new ways to improve the ways millions of people shop. You’ll uncover the how, why and when of customer needs, helping shape and validate solutions that make every stage of a customer’s shopping journey easier. You’ll get to grips with balancing business goals and user expectations, generating research that helps tackle both. And you’ll work together with a team of true experts to overcome every challenge.

Audiences don't get bigger or more diverse than this. We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll need a big appetite for research methodologies. That includes qualitative and quantitate research, customer interviews and data synthesis.

Compassion mixed with insight and collaboration is the recipe for successful research. So, you’ll be learning from and collaborating with the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.

Our signature dish is our research library, so you'll need experience working with big data sets and sophisticated reports.

Here’s a taste of what you can expect.

You’ll join a business that values your experience and insight. That feeds your personal and career growth, with opportunities for every stage of your journey. You'll be an essential part of a dedicated team comprising individuals from a diverse group of backgrounds who share your determination and ambition. You'll enjoy a hybrid role that builds the perfect work/life balance, allowing you to be yourself both professionally and personally. And a benefits package that’s more than competitive.


You will be responsible for
Design and conduct research to provide user-centred, data-driven recommendations across a range of projects and product areas.
Write research briefs, define research plans and timelines, conduct qual and quant studies, analyse results, build verbal and written reports, present to partners.
Collaborate with other teams, such as the Online UX Design Team and product owners to understand key business requirements and priorities.
Apply a range of UX research methods and turn research findings into actionable recommendations.
Contribute to the advancement of UI and UX design research by sharing knowledge, insights, and standard methodologies.
Support workflow and project management by facilitating prioritisation, identifying achievements and risks, streamlining communications, and ensuring the team has the resources it needs.
Evangelise research practices standards across the team.
Identify and solve workflow issues, such as coordinating research activities and booking labs.
Raise the profile of the UX Research Team by identifying and sharing success stories and helping collaborators understand the team's value and contribution.
Assist with coordinating and facilitating team meetings and activities, maintain tools, build playbooks and onboard new team members.
Help maintain relationships with external parties, such as vendors.
Follow our Business Code of Conduct and always acting with integrity and due diligence.

You will need
Proven knowledge of UX research methodology and practices
Hands-on experience with a range of qualitative and quantitative research methods and techniques, such as usability testing, ethnography, contextual enquiry, creation of user personas, journey mapping, surveys, competitor analysis and heuristics.
An understanding of user-centred design principles and their application to interface and service design.
Some knowledge of Agile and Lean practices.
An appreciation of the trade-offs between user needs, business requirements and technical constraints.
Experience crafting research plans to identify key achievements and deliverables to collaborators at all levels.
Either a university degree of 2:1 or higher in human-computer interaction (HCI) (or a related field such as design), or the equivalent years of professional experience.
Experience using software tools for both lab-based and remote user testing. This could include UserTesting.com, Optimal Workshop, Morae, Tobii, InVision.
Experience in Usability / UX lab-based testing.
The ability to build solid working relationships with peers and senior leadership.
Strong written and verbal communication, and presentation skills.
The ability to solve problems creatively and effectively.

Whats in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.