Visitor Experience Officer

Full job description
About Indigo Shire Council

Indigo Shire Council is located in picturesque North East Victoria, amidst Australia's most significant collection of historic towns, with offices in Beechworth, Yackandandah, Rutherglen and Chiltern. Blend your career with a regional lifestyle by enjoying the food, wine, history, natural landscapes, sports, and hobbies on offer.

Indigo Shire Council offers a dynamic workplace where you can make a real difference in our vibrant rural community. We prioritise your growth with ongoing professional development and offer flexible work arrangements to support a healthy work-life balance.

We are seeking knowledgeable and enthusiastic casual Visitor Experience Officers to join our professional and busy team within the Historic Precinct and Indigo Shire Visitor Information Centres.

The Key Responsibilities of the role are:

Beechworth Historic Precinct Venue Operation:

Welcome visitors, inform them of ticket choices, tour options and venue experiences.
Deliver introductory talks about the venue and its history to visitors.
Provide engaging and informative walking tours and presentations based on provided scripts and activities.
Assist the Schools & Public Education Officer with education and tour group visits, and deliver education presentations to groups from set scripts when required.
Visitor Servicing:

Assist with the development of a customer-centric and positive environment at the Visitor Information Centre, ensuring visitors are made welcome and leave well informed, with a sense of excitement for and anticipation of their time in the Indigo Shire.
Maintain knowledge of current accommodation, attractions, local events and trends in local and regional tourism.
About the role

These are casual roles
Proposed commencement date is September 2025
Mandatory Checks and Pre-employment Requirements

2 x Reference Checks
Current Driver's Licence
National Police Check
Working With Children Check
Interested?

For further details, refer to the position description attached or contact Bec Deslandes, Visitor Services Coordinator for a confidential discussion on 1300 366 321


Discover more about our beautiful region by exploring the townships of Rutherglen , Beechworth , Yackandandah and Chiltern .


To Apply

Please submit your resume, cover letter and a separate document addressing each of the Selection Criteria questions, these can be found on the last page of the Position Description. Please note, we do not accept applications via email.

Applications close 5pm Friday 15th August - shortlisting may commence before the close date.

Indigo Shire Council is an Equal Opportunity Employer. We value diversity and inclusion and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email employment@indigoshire.vic.gov.au .



Why Choose Indigo Shire Council?

We are deeply committed to our Purpose of Making Life Better in Indigo Shire by prioritising our community’s needs at every level. Our Values of being safe and supported, committed and having integrity, being collaborative and open, and being strategic and professional create a culture where everyone feels valued and empowered. Our work is highly dynamic and our workplace thrives on flexibility, offering you the opportunity to shape your professional journey in line with your unique needs and aspirations.

We offer:

Flexible Working Arrangements: We recognise that flexible working arrangements can assist employees in maintaining a healthy work/life balance. Flexible working arrangements offered to our staff, depending on the role, include, revised starting and finishing times, part time hours, working from home and time in lieu.
Training, Development and Career Progression Opportunities: We provide training opportunities for career growth through internal and external programs.
Parental Leave: Permanent full time or part time employees are entitled to generous parental leave provisions including primary, secondary and grandparent leave.
Social Club Membership: The Social Club creates opportunities for staff to interact with each other. Employees can join the social club and enjoy access to a wide range of social and recreational activities and discounts.
Employee Assistance Program: A free confidential offsite counselling program is available for employees and their immediate family members (living in the employee's household) to use at any time during or outside work hours.
 

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