WCOB and GEDD Governance Head

Overall purpose of role

As the governance lead, this individual will be responsible for owning the overarching governance framework in the department, including ensuring we meet our reporting and performance requirements across Wholesale Client Onboarding (WCOB) and Global Enhanced Due Diligence services (GEDDs) , TC01 and the wider COO and Business functions.
Initial focus is to take ownership of the current governance and performance reporting structure, ensuring it is fit for purpose with necessary decision making and escalation frameworks in place, as well as driving a robust culture of consistent reporting across services.
The role holder will face off against senior stakeholders from across the Barclays Group – often at Director and Managing Director level – to provide insight on CDDO performance, highlighting underlying trends and interlock future demand and budgets relating to service.
The role will also encompass the ongoing development and continuous improvement of our governance and reporting, working closely with the functional leads and our support partners (Data & MI, Business Management, Finance etc) to deliver world class, concise and consistent reporting to our internal stakeholders. This will require the role holder to demonstrate an ability to come up with solutions based on sophisticated analytical before implementing the preferred solution.
In addition to the above, given the high level of regulatory scrutiny, the individual will be required to provide clear and accurate updates for our key regulatory bodies – including the FCA and FINRA (amongst others) This will require a high level of attention to detail, and the ability to present complex business issues in a clear and transparent manner
Key Accountabilities

Performance reporting

Own and manage the regular reporting process, working with the Financial Crime Screening management team, service leads and business points of contact as required to ensure the timely submission of reports to stakeholders and relevant governance meetings
Coordinate the production of reports including collating inputs from multiple sources and on occasion relevant producing new reporting materials to ensure reports are accurate and consistent across the governance suite
Drive continuous improvement of our suite of governance reports, enhancing and refining the MI and messaging within them to ensure our reporting is clear, concise and focuses on the key impacts/issues faced during the relevant period
Provide support for to the management team and service leads for queries on governance processes within Financial Crime Screening and, where relevant, across TC01 and wider.
Governance and transparency

Own the structure of all governance meetings in Client Due Diligence Operations (CDDO) including decision making abilities, escalation routes, and continuously improving and updating this in line with the governance requirements at the time
Overall ownership of action tracking across all CDDO governance meetings. This is an important characteristic of the role given the high level of scrutiny which CDDO receives from across the Barclays Group and our regulatory bodies
Drive an action orientated execution mind-set across the management team through regular chasing and updating of open actions ensuring timely progression and completion
Ensure all governance meetings are scheduled in diaries at the appropriate cadence with relevant areas correctly represented
Effective challenge of the functional leads across the CDDO and the wider TC01 business – this will be predominately at MD and Director level
Resource management

Work closely with Business Management, Business Finance and business units to ensure an accurate, dynamic view of the current workforce is calibrated and readily accessible, including current vacancies and progress on hiring updated on a regular basis from the available MI
Construct and own a Service Consumption model for CDDO – delivering insight around demand and capacity which can be used to drive enhanced resource allocation
Use complex analytical skills to identify opportunities for operational efficiencies – working with the Functional head to translate this from concept to a formal initiative, supporting execution and benefit tracking
Financial management
Work closely with TCO1 Finance Business Partners to ensure an accurate, dynamic view of the current and forecast financial position is available to the management team and service leads and is updated on a regular basis
Lead on the Group-wide Medium-Term Plan (MTP) process for CDDO – ensuring interlock between each of the functional areas and Finance Business Partners
Stakeholder Management and Leadership

Effective leadership and extensive stakeholder management across CDDO - multiple services across business units and functions in multiple global sites with most stakeholders being at MD and Director level.
Encourage a collaborative culture and inspire a trusting and cohesive environment to maximise successful delivery across all lines of operation.
Build robust relationships and influence a network of key stakeholders to help deliver on our shared objectives.
Highlighting critical issues to leadership and service leads whilst assisting in the correct messaging of impacts and resolution actions underway
Decision-making and Problem Solving

Operate within complex and changing environments.
Adept at problem solving and ability to support and drive others to deliver.
Seek to develop new or enhance existing systems and processes to improve governance efficiency, effectiveness and clarity.
Provide advice and guidance, influencing the effectiveness of our service reporting.
Person Specification

Strong relationship management with the ability to influence across CDDO and TC01 leadership.
Excellent interpersonal and communication skills – demonstrating interactive listening in order to influence internally with others often at a senior level.
Strong leadership skills with evidence of managing individuals.
Project Management/Governance expertise, with experience in managing multiple workstreams and governance forums.
Knowledge of key Financial Crime functions and able to demonstrate the key emerging themes/trends which are impacting this area.
Essential Skills/Basic Qualifications:

Exceptional stakeholder management skills, with the ability to build and leverage relationships.
Excellent interpersonal, communication, presentation and influencing skills. Able to deliver reporting at the level of Executive committees and senior stakeholders.
Project Management/Governance expertise, with experience in managing multiple workstreams and governance forums.
Understanding of Barclays’ Businesses, Products, Processes and Technology

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