1st Line IT Support Technician

Full job description
We’re looking for a 1st Line IT Support technician in Sheffield.​

About BHP:​

We love what we do, we’re proud of who we are, and we have fun along the way.​

At BHP, we’re more than just a business advisory firm, we’re a team of passionate professionals dedicated to helping our clients and our people to thrive. ​

With a rich history and a forward-thinking approach, we’re proud to be officially recognised as a Great Place To Work, and one of the best workplaces in the industry. Our commitment to flexibility, collaboration, and continuous improvement has earned us numerous awards, including:​

Best Workplaces™ for Development ​
Best Workplaces™ for Women ​
Best Workplaces™ for Wellbeing​
Best Workplaces™ in Financial Services & Insurance​
Employer of the Year
We value inclusion, creating a workplace where everyone belongs and can perform at their best. ​

The Role:​

We’re looking for a confident and approachable 1st Line Support specialist to join our IT team in Sheffield. To start with you'll be working 5 days a week in our fantastic office in the centre of Sheffield. Once you're up to speed in the role you'll be able to adopt a hybrid working pattern and work from home around 2 days a week. This is a great opportunity to start or build your career in IT support, with plenty of variety, exposure to business-wide projects, and the chance to make a real difference. ​

This role is more than just a helpdesk job as you’ll be our trusted, main point of contact for colleagues across the firm, solving issues, offering advice, and helping people use technology effectively. ​

You’ll also have the opportunity to get involved in exciting new projects, such as AI rollouts and hardware upgrades, with strong support and development throughout. There will be lots to get involved with in this role, but examples of what you’ll be working on are:​

Acting as the first point of contact for all IT-related queries, providing prompt assistance via our helpdesk ticketing system (Freshdesk). 
Diagnosing and resolving hardware and software issues across devices such as desktops, laptops, printers, and mobile devices. 
Providing user training and guidance with professionalism and patience
​Assist in integrating and leveraging emerging technologies, such as AI-powered tools, smart apps, and RPA to streamline support workflows and enhance user experience.  Learning continuously while receiving tailored support from the team​
Maintain accurate and comprehensive records of IT incidents, resolutions, and interactions to enhance the support process and identify training needs.
Due to us being a growing business, and the ever-changing nature of technology, there is plenty of scope to develop and progress in this role.​

The Team:​

You’ll report directly to the Head of IT and be part of our wider IT team, made up of 8 supportive and forward-thinking IT, data and project professionals who work closely together to ensure the wider business is well supported in all things IT and tech. ​

The Culture:​

Friendly, supportive, caring, inclusive... These are just some of the words that our current colleagues use to describe our culture. ​

We do our best to make sure we bring our company values to life, and through our employee surveys and engagement groups we make sure everyone has the chance to have their say and play a part in shaping our culture.​

When you join us, you can expect:​

A welcoming environment where everyone feels valued.
Regular team events, networking opportunities, and professional development sessions.
Agile, hybrid working to help you find the best work life balance.​
Wellness programs, mental wellbeing support, and initiatives that prioritise your well-being.​​
The package:​

Salary circa £25k - £26k​
27 days annual leave, plus bank holidays.​
Pension contributions of 5.3% when you contribute 3.2%​
Healthcare cash plan​
Life cover 3 x salary​
Annual leave buying scheme
To thrive in this role, you’ll need:​

Great communication and people skills – you're just as comfortable talking to users as you are troubleshooting tech​
Proactive mindset with a willingness to learn​
​A good grasp of Microsoft packages and a technical mindset​
Your own transport and ability to travel to our 5 regional offices as and when needed
Whilst not essential, it would be great if you have:​

A qualification in computing or IT related subjects​
Experience in an accounting or professional services firm
You’ll thrive in this role if you strike the perfect balance between technical know-how and a friendly, people-first attitude. We’re looking for someone who doesn’t just fix problems, but also helps people feel supported and confident using our systems.​

The role involves travel to different BHP offices, so a valid driving licence and access to transport is required. However, if you believe this may be a barrier due to a medical or disability-related reason, we welcome a conversation to discuss possible alternatives.​

We welcome applications from all backgrounds and experiences and will provide reasonable accommodations during the hiring process. If there’s anything you need support with, just let us know.​

The process:​

Our recruitment process typically includes an initial informal chat about the role followed by more structured face-to-face interviews. We’ll keep you updated in good time at every stage.​

If you’re eager to join a firm that values your growth, supports your development, and encourages you to get involved in meaningful projects then we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension
Health & wellbeing programme
Life insurance
Paid volunteer time
Sick pay
Schedule:

Monday to Friday
Work Location: In person