Job Description
Job Summary
This role is to support the Administration and Clerical function across the Community Directorate based within the Greenfields Team, in order to provide seamless customer service to both internal and external customers. The role will work flexibly within the team whilst holding a primary assignment.
Main duties of the job
Providing And Receiving Routine Information To Inform Work Colleagues, Patients, Clients, Carers, The Public Or Other External Contacts. In Particular, This Will Involve
Respond appropriately to requests for information
Act on correspondence - referring to the appropriate person as required
Providing routine information to manager and colleagues
Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts
Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
Handling telephone queries including full reception duties
Assisting patients/clients/relatives during incidental contacts
About Us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2026/2026, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Date posted
28 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year Pro rata, per annum
Contract
Permanent
Working pattern
Part-time
Reference number
232-CMT-6873678
Job locations
The Greenfield Centre
Stoke on Trent
ST6 5UD
Job Description
Job responsibilities
• The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contacts
Prioritising work, resolving conflicts
• Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills.
Responsibilities
Job description Job responsibilities
• The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contacts
Prioritising work, resolving conflicts
• Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills.
Person Specification
Qualifications Essential
• NVQ 3/RSA or equivalent
Experience Essential
• Experience of a range of secretarial procedures and software packages
Knowledge Essential
• Organisational skills
Person Specification Qualifications Essential
• NVQ 3/RSA or equivalent
Experience Essential
• Experience of a range of secretarial procedures and software packages
Knowledge Essential
• Organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1+75 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Staffordshire Combined Healthcare Trust
Address
The Greenfield Centre
Stoke on Trent
ST6 5UD
Employer's website
https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)
This role is to support the Administration and Clerical function across the Community Directorate based within the Greenfields Team, in order to provide seamless customer service to both internal and external customers. The role will work flexibly within the team whilst holding a primary assignment.
Main duties of the job
Providing And Receiving Routine Information To Inform Work Colleagues, Patients, Clients, Carers, The Public Or Other External Contacts. In Particular, This Will Involve
Respond appropriately to requests for information
Act on correspondence - referring to the appropriate person as required
Providing routine information to manager and colleagues
Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts
Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
Handling telephone queries including full reception duties
Assisting patients/clients/relatives during incidental contacts
About Us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2026/2026, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Date posted
28 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year Pro rata, per annum
Contract
Permanent
Working pattern
Part-time
Reference number
232-CMT-6873678
Job locations
The Greenfield Centre
Stoke on Trent
ST6 5UD
Job Description
Job responsibilities
• The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contacts
Prioritising work, resolving conflicts
• Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills.
Responsibilities
Job description Job responsibilities
• The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contacts
Prioritising work, resolving conflicts
• Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills.
Person Specification
Qualifications Essential
• NVQ 3/RSA or equivalent
Experience Essential
• Experience of a range of secretarial procedures and software packages
Knowledge Essential
• Organisational skills
Person Specification Qualifications Essential
• NVQ 3/RSA or equivalent
Experience Essential
• Experience of a range of secretarial procedures and software packages
Knowledge Essential
• Organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1+75 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Staffordshire Combined Healthcare Trust
Address
The Greenfield Centre
Stoke on Trent
ST6 5UD
Employer's website
https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)
💡 Quick Summary
Seeking a career-building opportunity? The Admin and Clerical Assistant position is now open for candidates interested in the Health Jobs sector. This role in Stoke-on-Trent offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
