Admin/ Waiting List Manager -OPSS

Job description
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
• Hours : 37 hours per week
• Shift pattern : Mon – Fri 8.30-4.30
• This post is fixed-term : 12 months

About the Role:

We are seeking a highly organised and proactive individual to join our team as an Admin / Waiting List Manager within the Older People and Stroke Directorate. This role involves managing the Directorate PA team and the Speech and Language Therapy Admin Team, Older People and Stroke Admin team, ensuring efficient and effective administrative support across the department. We require someone who is adaptable and able to prioritise and reprioritise tasks throughout the day to meet the demands of the department.

Key Responsibilities:
• Team Management: Oversee the Directorate PA team and the Speech and Language Therapy Admin Team, and Older People and Stroke Admin team including conducting 1:1 meetings, Turas appraisals, and recruitment processes. Manage and utilise the Scottish Standard Time System (SSTS) for staff timekeeping and payroll purposes.
• Waiting List Management: Pull and collate waiting list reports, ensuring accuracy and timeliness. Extensive use of Microsoft Excel is required. Utilise MicroStrategy for data analysis and reporting. Provide ad hoc data for outpatient clinics and senior managers as needed.

Requirements:
• Proven experience in a similar administrative or managerial role.
• Strong proficiency in Microsoft Excel.
• Experience with Microstrategy or similar data analysis tools.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Note: If you are an internal member of staff applying for this secondment, please ensure you seek your own manager's approval prior to applying.

Informal Contact : Heather Kinnon, 07971 902619

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs. 

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. 

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process. 

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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