Administration Support Officer

Full job description
Primary Clinical Services Werribee, VIC Permanent / Full Time
28/7/2025

Werribee location | Onsite parking, close to public transport
Full time, ongoing position | Progression opportunities
Join a passionate headspace | Support youth mental health
About Orygen

Orygen is Australia’s Centre of Excellence in Youth Mental Health and the largest translational research organisation dedicated to youth mental health in the world.

For over 30 years, Orygen has led groundbreaking early intervention and developed evidence-based models of care to improve the mental health outcomes of young people aged 12-25.

About the job

The Administration Support Officer will provide operational support to the Senior Administration Officer of headspace Werribee to ensure the effective delivery of all administrative functions.

Reporting to the Senior Administration Officer you will:
Client Reception and Support: Welcome and assist young people, families, and friends with enquiries and appointments; maintain a professional and friendly demeanour both in-person and via phone.
Administrative Operations: Manage client records, schedule appointments, follow up on DNAs, and ensure accurate, timely handling of referrals, correspondence, and medical documentation.
Data and Systems Management: Use medical software and databases to create and update client profiles, action emails, process Medicare claims, and track pathology or medical results.
Centre Coordination: Ensure the centre is tidy, stocked, and youth-friendly; coordinate meeting rooms, catering, and supply orders while monitoring infection prevention and medical equipment.
Team Collaboration and Training: Provide consistent communication on processes, support emergency procedures, and assist in training new administration staff through shadowing and mentorship.
Our headspace sites operate after 5pm multiple times a week, availability to work across rotating shifts required.

Skills and experience

The following criteria must be met for consideration for this position:
Administrative and Technical Expertise: Proven ability to deliver high-standard reception and administrative services, including advanced word processing, computer skills, and familiarity with medical software and Medicare billing systems.
Knowledge and Compliance: Understanding of relevant legislation, policies, workplace health and safety practices, and confidentiality requirements, with the ability to uphold privacy standards.
Communication and Collaboration: Strong interpersonal skills to effectively engage with young people, families, and diverse stakeholders, fostering a welcoming and inclusive environment.
Problem-Solving and Initiative: Demonstrated capacity to multitask, exercise initiative, and solve problems efficiently while maintaining high levels of accuracy and attention to detail.
Benefits
Salary of $64,220 per annum + 12% superannuation + $15,900 in NFP salary packaging + $2,600 meals and entertainment card.
Support Orygen's mission for youth mental health and contribute to positive social change.
Be part of a team that values collaboration and innovative thinking, driving impactful results.
Benefit from a location that is easily accessible by public transport and offers amenities that support a healthy work-life balance.
Engage in innovative projects alongside passionate professionals across various disciplines.
How to apply

If you’re ready to make a difference in youth mental health and be part of a collaborative, innovative team, apply now.

For the full position description, visit https://www.orygen.org.au/getmedia/61c7648b-1bad-4b51-bb85-c3ad01d86a70/PD-Administration-Support-Officer-Werribee-July-25.pdf.aspx

This is a full-time, ongoing contract.

Applications will close on August 6th (9am), unless a suitable candidate is found sooner.

Before applying at Orygen, it’s important to understand that you may encounter sensitive information related to mental health as part of your work. Being aware of this and how it could affect you is essential in deciding if this is the right opportunity for you.

Orygen is committed to providing diverse, equitable and inclusive environments for Staff and anyone connected to Orygen. We strive to continue building a culturally safe workplace where our values underpin the way we work and our commitment to First Nations people of Australia, young people and their families, people with disabilities, LGBTIQA+ people and CALD communities. We strongly encourage applications from First Nations people.

Orygen is a child-safe organisation and is committed to promoting and protecting the safety and well-being of all young people and embedding safeguarding practices into all our programs and services. All employment appointments are subject to holding a valid working with children check and successful police check.