Associate Rosa Support Specialist

Full job description
Details
Reference number
420712
Salary
£30,379
Plus location allowance £5000
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Executive Officer
B3
Contract type
Permanent
Business area
FCDO Services - Technology and Operations
Type of role
Information Technology
Working pattern
Full-time
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
City of Westminster, London (region), SW1A 2AH
About the job
Job summary
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.
Job description
Coordinate daily tasks to uphold vital secure operations

In this varied and hands-on role, you’ll be a key part of the Rosa Management Team, supporting secure service delivery across the organisation. Reporting to the Senior Rosa Specialist, you’ll carry out essential audits on Rosa accounts and locations, working closely with users to ensure compliance and accuracy, and recommending actions where needed. You’ll be monitoring shared Rosa mailboxes, coordinating requests and tasks to the right team members, and keeping service responses on track.

Day to day, you’ll take ownership of important admin functions, from distributing IT security procedures for sign-off to maintaining inventories, tracking laptop assets, and managing password governance. Whether you’re handling Rosa queries, organising office supplies for the London team, or escalating more complex IT issues, your work will help keep everything running smoothly.

Clear communication is key in this role. You’ll regularly liaise with colleagues, customers, and wider FCDO Services, keeping everyone informed and aligned. And with a proactive approach to your own development and a strong understanding of Rosa processes, you’ll be ready to adapt to changing needs and support the ongoing success of the service.

Bring your technical expertise where it matters

You’re organised, detail-driven, and comfortable working independently in a fast-paced environment. With strong admin experience and excellent Microsoft Office skills, you’re confident handling data, managing reports, and keeping processes on track. You communicate clearly at all levels and know how to get things done, whether that’s liaising with stakeholders, supporting users, or chasing down key actions.

You’ll bring a user-focused mindset and a proactive approach to problem-solving. Experience working with service levels, prioritising tasks, and supporting secure services would be a real plus, especially if you understand government security policies. Most importantly, you’re a reliable team player who’s ready to learn, grow, and make a real contribution to the Rosa service.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Closing date: 31/08/2025

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification
We are looking for people with:

IT literate with extensive practical experience of the Microsoft Office Suite.
Experience of completing administrative tasks.
Experience of data maintenance, analysis and report production.
Experience of undertaking duties without direct supervision.
Able to communicate at all levels, with experience of working with and influencing key stakeholders.
Behaviours
We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Delivering at Pace
Working Together
Technical skills
We'll assess you against these technical skills during the selection process:

IT literate with extensive practical experience of the Microsoft Office Suite
Experience of completing administrative tasks.
Experience of data maintenance, analysis and report production.
Experience of undertaking duties without direct supervision
Able to communicate at all levels, with experience of working with and influencing key stakeholders
We only ask for evidence of these technical skills on your application form:

IT literate with extensive practical experience of the Microsoft Office Suite
Experience of completing administrative tasks.
Benefits
Alongside your salary of £30,379, FCDO Services contributes £8,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Learning and development tailored to your role.
Annual leave starting at 25 days.
A culture encouraging inclusion and diversity.
A Civil Service pension.
Free shuttle bus available between central Milton Keynes and Hanslope Park
9 days per annum public and privilege days
Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific questions.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

no personal identifying details
career history with key responsibilities
skills and experience
achievements
qualifications
Your personal statement should outline your interest in the role.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn. Please see our candidate guidance for more information on appropriate and inappropriate use.”

Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form.

Those that are successful will be invited to a MS Teams or Face to face interview.

At the interview you will be asked a blend of questions on technical skills and behaviours.


Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : FCDO Services Recruitment Team
Email : Fcdosevices.recruitment@fcdo.gov.uk
Recruitment team
Email : Fcdosevices.recruitment@fcdo.gov.uk