Executive Housekeeper

Full job description
Company Description

As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.

No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.

We have a fabulous opportunity to join Sanderson in our Housekeeping team as Executive Housekeeper.


Job Description

Under the guidance of the Director of Rooms, you will be responsible for the day to day running of the housekeeping department. This will include future planning, recruitment, tackling issues, managing the department and handling all matters which may affect the running of the department.

You will:

Oversee the implementation of deep cleaning programmes.
Prepare departmental budgets and goals in relation to occupancy and departmental expenses.
Control and analyse on an ongoing basis, departmental and energy costs, to ensure performance against budgets particularly if sales are below expectation.
Inspect guest rooms and VIP rooms on a regular basis to ensure excellent standards and to check furnishings and equipment are clean and in good repair and are replaced or refurbished as required.
Analyse weekly departmental productivity.
Identification of training needs, draw up training plans to address these needs, conduct training and maintain records of all the training in the department.
Conduct selection interviews for all potential new staff as required.
Identify staff with potential for promotion and/or transfer and to make the appropriate recommendations accordingly.
A bit about you:

Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.

Qualifications

To be successful in this role we ask that you have:

Three to five years of previous Housekeeping operational experience, preferably in an upscale or lifestyle brand hotel
Have knowledge of budgets, P&Ls and all relevant financial responsibility that would be included in the role or similar.
Have previously achieved set payroll targets and Profit and loss targets through effective planning and proactive management.
You function best in a fast-paced environment and enjoy a challenge.
Have previously built and maintained positive and productive relationships with others.
Prior experience of building, developing and leading a team.
Fully conversant in the current licensing regulations in London
Excellent verbal and written communication skills.
Excellent attention to detail.
Flexibility in working hours is required.

Additional Information

Alongside a competitive a salary, we offer the following benefits:

Matching Pension Scheme, meaning we’ll match what you put in up to a certain percentage.
Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
Season ticket loan to help with the annual cost of travel
Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work
£250 referral bonus if you refer a family member/friend and they pass probation and stay six months
A paid day off on your birthday, celebrate your special day on us!
Free health cash back plan via HSF.
Guest Experience (A free night at Sanderson, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
Discount across major retailers and brand via PerkBox.
Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
Lots of opportunity to progress and switch it up as part of a global family of brands.
Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.