Contract Support
Job details
Job description, work day and responsibilities
Full job description
Contract Support
Job ID
232024
Posted
05-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
Job Title: Contract support
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London.
The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.
RESPONSIBILITIES
Providing support to the client and answer calls and emails in a professional and timely manner
Determine the nature, priority of faults based on information provided by the client
Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
Managing the supply chain and drive them to attend within required SLA’s
Driving the engineering team to attend to all callouts within required SLA’s
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Raise and assign work orders to relevant resources
Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
Promote and maintain CBRE culture throughout teams
Monitoring calls received from the customer through to call completion and updating records
Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
Ensure QHSE documentation is maintained and readily available using company systems
Manage system as a key user on site including PPM records, reactives and reporting
Maintain people records such as new starters, leavers, general staff changes, contact details, etc
Effective communication with all levels of internal teams and external customers
Familiar with daily operations and the specific scope of the contract
Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
PERSON SPECIFICATION
Education
Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.
Education to A-Level/HNC standard would be beneficial
Training
Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
Experience of using Dynamics, Concept, Maximo.
Experience
Experience of a similar customer facing role in a medium-sized business.
Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Aptitudes
Excellent command of the English language demonstrated through good verbal and written communication.
Must be detail conscious, accurate and methodical in approach.
Strong organizational and communication skills
Able to work systematically and use own initiative.
Able to work on more than one task at any given time.
Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.
Character
Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office.
Reliable, able to complete work within required time frame and manage own deadline requirements.
Calm manner able to work under pressure and against rapidly changing demands and priorities.
Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
Ignore
Facilities administrator / CS Admin / Facilities maintenance coordinator
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Accreditation or degree from a two-year program with emphasis in accounting or finance required plus a minimum of one year accounting or finance experience required. Degree from a four-year college or university program with an emphasis in accounting, finance or related field preferred.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to effectively respond to basic inquiries or requests, and successfully convey and explain system and accounting issues to non-system users.
FINANCIAL KNOWLEDGE
Requires basic knowledge of accounting terms.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to comprehend, analyze, and solve basic problems in standard and non-standard situations. Requires basic analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Advanced organizational skills, attention to detail, and openness to new ideas and procedures.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Company address
You will be redirected to another website to apply.
Offer ID: #1242286,
Published: 4 weeks ago,
Company registered: 2 months ago
