Bilingual Claims Service Specialist

We are seeking a talented individual to join our team at Victor. This role will be based in Ottawa, which would be a hybrid role that requires working at least three days a week in the office. We will also consider fully remote in Montreal, Vancouver, or Toronto.

As a Bilingual Claims Service Specialist In our Directors and Officers Department, you will work with legal counsel to develop and coordinate defense strategies to bring insurance claims to a prompt and final resolution

We will count on you to:

Appoint, direct and work with external legal counsel across Canada and the United States to develop and coordinate defense litigation strategies for the prompt and final resolution of claims

Review and assess new claims to determine coverage under the applicable insurance contract and take appropriate action

Determine and report the liability and damages exposure of the insured in respect of a claim

Coordinate and manage claim files including liaison with insureds, brokers, external counsel and internal clients

Report to insurance company representatives

Some travel may be required

What you need to have:

Fluently bilingual in both official languages (French/English) is mandatory.

2+ years of work experience and/or educational background in legal, insurance, or claims adjusting.

Strong analytical, problem-solving, and decision-making skills with high attention to detail.

Excellent oral and written communication skills, along with exceptional customer service abilities.

Demonstrated interpersonal skills to effectively function in team environments and build client relationships.

Service-oriented professional with a positive attitude, strong organizational skills, and proficiency in MS Office.

What makes you stand out:

Obtained a LL.B./J.D. or LL.L and have chosen to pursue a career outside the traditional practice of law

A member in good standing with the Law Society of Ontario or another provincial equivalent and have chosen to pursue a career outside the traditional practice of law

AMF Adjusters’ License in good standing

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.


Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Victor offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Victor, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey—with us by your side, you’ll be ready to tackle tomorrow’s challenges. Victor Insurance Managers LLC (“Victor”) is one of the world’s largest managing general underwriters with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $4 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 20,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company delivers a wide range of insurance solutions – from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor is committed to building on 65-plus years of experience to develop products and services that address the complex needs of its customers. For more information, visit www.victorinsurance.com.

Victor Insurance Managers Inc. is a subsidiary of Victor and a leading managing general agent in Canada. Victor Canada has a rich history in specialty insurance and offers a unique range of products and programs distributed through independent brokers and advisors. The company is committed to making insurance easier for brokers, advisors and their clients through specialized underwriting and claims expertise, personalized customer service, and a responsive, technology-oriented business approach. For more information, visit www.victorinsurance.ca.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, ****** orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#VictorCA

The applicable base salary range for this role is $56,000 to $124,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs