Bilingual IT Support Analyst

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

As an End User Services Engineer, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You'll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences.

What you'll be doing:

Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
Provide remote support to regional offices as needed
Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
Build strong relationships with business users, understanding their needs and delivering tailored support
Champion a customer-focused approach, empowering end users to make the most of technology tools
Educate users on IT services, policies, and best practices
Accurately log all IT engagements in the ticketing system for reporting and performance tracking
Manage onboarding and offboarding processes, including account administration and asset management
Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
Maintain security protocols and monitor third-party engagements
Escalate complex issues to Infrastructure or Management teams when required
Support user and office relocations, hardware/software deployments, and warranty replacements
Manage IT asset procurement, inventory, and lifecycle
Contribute to the Service Desk knowledge base and documentation
Collaborate with global IT functions to implement standards and support local business needs
Facilitate infrastructure refreshes and basic device troubleshooting
Support software licensing reviews and compliance activities
Be available for occasional out-of-hours support
Perform other duties as required
What you'll need:

3–5 years' experience in IT help desk or deskside support roles
This is a 100% on-site role; you must be able to work from one of our designated office locations
Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
Excellent problem-solving skills and a proactive, can-do attitude
Empathy and effective communication skills with diverse end users
Ability to build trust-based relationships and collaborate across teams
Strong written and verbal English and French communication skills (advanced level required)
Effective time management and prioritization abilities
Professional, approachable demeanor under pressure
Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.


What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
 
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