Bowling and Events Manager |Entertainment Center|

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About The Role

As the Operations Supervisor for Event Management at BCD, you'll be at the heart of ensuring the seamless execution of events and maximizing resource utilization. Collaborating closely with the Operations Manager, you'll lead a team of event managers, drive process improvements, and enhance operational efficiency to deliver exceptional event services.

You're Good At
• Managing logistics and project operations for large-scale events, ensuring client satisfaction and successful execution.
• Leading and motivating a team to drive consistency, quality, and commitment to timelines.
• Implementing and optimizing operational processes to enhance efficiency and productivity.
• Managing financial resources and labor hours effectively to align with company goals and budget constraints.
• Building strong relationships with internal teams, clients, and key stakeholders to ensure successful event delivery.

You Might Also Have
• A Bachelor's Degree and a minimum of 3 years of experience in meeting and event operations.
• Proficiency in Microsoft Excel, Pivot Tables, and Cvent Meeting Technology.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Excellent communication, leadership, and problem-solving skills to foster collaboration and drive results.
• A proactive and positive attitude, with a focus on exceeding client expectations and delivering high-quality work.

Must Have's
• Must have previous experience planning executive, C-suite, high touch meetings and events up to 2k attendees.
• Must have previous experience directly managing a team of Event Managers.
• Must have experience in multiple client verticals / industries within the meetings and events space.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Supervisor, Event Management is between $65,000 - $80,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.
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Round One Entertainment Inc.


Bowling and Events Manager (Entertainment Center)
Round One Entertainment Inc. • National City, CA, United States • via LinkedIn
14 hours ago
Full–time
No Degree Mentioned
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Job highlights
Identified by Google from the original job post
Qualifications
Keep employees motivated, lead by example, resolve conflicts and be prompt when responding to subordinates
Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success
Strong operational skills with focus on great time management
7 more items(s)
Benefits
Pay: $23.00 - $24.00 per hour
Expected hours: 40 per week
401(k)
7 more items(s)
Responsibilities
The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling department which entails rentals and parties
Manager will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments
Responsible for the sales and profit projections of bowling department which entails rentals and parties
72 more items(s)
More job highlights
Job description
Job Description

Job Description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling department which entails rentals and parties. Manager will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.

Essential Duties:
• Responsible for the sales and profit projections of bowling department which entails rentals and parties.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Be consistently on the floor to provide personal sales support and trouble shoot store.
• Directly supervises department supervisors to ensure they are in compliance with established store
• policies, procedures and sales goals.
• Provides operational and customer service training for BO employees at all levels which entails rentals and
• parties.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to
• operations, staffing, customer service, etc.
• Writes and/or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands department’s employees’ job responsibilities.
• Proactively supports any promotional activities within the store and contribute to an effective working
• environment.
• Assists Marketing Department with ideas to help increase store traffic upon request.
• Conducts ******* and age restriction control in accordance with company policies.
• Maintains confidential discussions of employees’ increases, promotions or transfers.
• Reports all irregular issues and problems to store management for solution.
• Assist in ensure that facility is always clean and organized.
• Performs all shift duties as required by General Manager.
• Additional Duties and Responsibilities to be performed when directed by General Manager.
• Ensure that all safety standards such as OSHA are maintained.
• Ensure that all required reports are submitted in a timely manner.
• Appraise staff performance and provide feedback to improve productivity.
• Ensure compliance with sanitation and safety regulations
• Support bowling and party good image
• Oversee bowling and party preparation
• Inspect supplies, equipment, and work areas
• Ensure employees comply with health and bowling safety standards and regulations
• Investigate and resolve complaints regarding bowling and party quality or service.
• Provide support to all departments
• Be able to do high altitude tasks as needed
• Follows and ensures “daily duties checklist” is being done and signed/initialed
• Promotes and sell bowling games, memberships and pro shop products
• Operates bowling pinsetter system (VECTOR/SYNC)
• Performs lane maintenance (Need to receive pin chaser training)
• Provides customers with bowling tips and techniques
• Conducts all procedures for “Moonlight Strike Game”
• Performs as department supervisor by controlling staffing (10 min. and lunch breaks)
• Conducts opening and closing duties for department (Brings in/Take out Tills)
• Conducts refunds and till counts
• Provides exceptional customer service
• Other tasks as assigned by store management
• Responsible for ordering and maintaining supply stock

Knowledge, Skill And Experience
• Keep employees motivated, lead by example, resolve conflicts and be prompt when responding to subordinates.
• Maintain a budget for supplies

Human Resources:
• Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments.
• Develops a diverse, high-performance team by coaching, counseling and mentoring.
• Reviews department timesheets for accuracy of hours and overtime.
• Assists with new hire orientation for store employees.
• Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.
• Prepares performance evaluations and counseling notices, as required, for direct reports.

Auditing:
• Audits refund and/or credits against itemized sales from previous day.
• Audits cash drawers and transactions.
• Audits and track special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.
• Researches problems discovered during audits.

Safety, Loss Prevention And Procedural Compliance:
• Follows Company guidelines for managing confidential information, customer satisfaction and

supervising store personnel.
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Non-Essential Duties:
• Contributes to improvement or more efficient and less expensive ways and means in store processes.
• Assists in the research and development of resources that create timely and efficient store workflow.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.
• Assists in the maintenance and/or update of store IIPP and OSHA records.
• Maintains high ethical standards in the work place.
• Maintains good communication with general management, customer service associates and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.

Qualifications:
• Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industries.
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Strong operational skills with focus on great time management.
• Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
• Ability to lead by example

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

If interested, please submit your resume or apply online at www.round1usa.com.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA) for more information.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Application Question(s):
• Are you at least 18 years of age and hold a Highschool diploma or GED?
• Are you willing to travel to a different state for a 3-4 week period for training purposes?
• Do you have open availability?

Experience:
• Management: 2 years (Required)

Language:
• Spanish (Preferred)

Ability To Relocate:
• National City, CA +1+50: Relocate before starting work (Required)

Work Location: In person

Company Description

Round One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states.

Round One first started in Osaka, Japan as a roller-skating rink in 1+80, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences that brings family and friends together. As Round One continues to grow, there will be new challenges that will require us to keep innovating and working together as a team to create lasting amusement and entertainment experiences.

If you're looking for a fun, challenging, and rewarding career with a growing entertainment company, please submit your resume today. We are looking forward to your application!

Company Description

Round One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states. Round One first started in Osaka, Japan as a roller-skating rink in 1+80, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences that brings family and friends together. As Round One continues to grow, there will be new challenges that will require us to keep innovating and working together as a team to create lasting amusement and entertainment experiences. If you're looking for a fun, challenging, and rewarding career with a growing entertainment company, please submit your resume today. We are looking forward to your application

United States
California
National City Show on map Get directions