Branch Relationship Head

ROLE SUMMARY The RM head in a bank typically holds a leadership role focused on managing and optimizing client relationships. KEY RESPONSIBILITIES/ ACCOUNTABILITIES Strategic/ Managerial Responsibilities Team Leadership: • Leading a team of relationship managers, providing guidance, training, and support to ensure effective client management Client Relationship Management: • Developing and and maintaining strong relationships with high-value clients, understanding their financial needs, and ensuring a high level of customer satisfaction Strategic Planning: • Contributing to the development and implementation of strategic plans to achieve business objectives and revenue targets Core Responsibilities • Sales and Business Development: • Driving business growth by identifying opportunities for upselling, cross-selling, and expanding the bank's products and services to existing clients. People Management or Self-Management Responsibilities • Collaborating with other departments, such as product development, marketing, and risk management, to ensure a cohesive and integrated approach to client services. • Performance Analysis: Monitoring and analyzing the performance of the relationship management team, implementing performance improvement initiatives, and reporting on key performance indicators. Communication: • Effectively communicating with internal stakeholders, executives, and clients to convey strategic initiatives and address any concerns. Risk and Internal Control Responsibilities Risk Management: • Assessing and managing risks associated with client relationships, ensuring compliance with regulations, and implementing measures to mitigate potential issues Compliance • Ensuring that all client interactions and practices comply with banking regulations and internal policies. • Research: • informed about market trends, competitor activities, and industry developments to identify opportunities and threats. KNOWLEDGE & EXPERIENCE Minimum Qualifications A bachelor's degree in finance, business administration, economics, or a related field Language Skills Strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders Years of Experience At least 3 years of experience in banking, financial services, or a related industry is essential. Candidates often need several years of progressive experience in relationship management, sales, and leadership roles COMPETENCIES & KEY PERFORMANCE INDICATORS Customer Focus • Listens to and demonstrates an understanding of customers’ stated needs • Delivers customer value through timely and quality execution • Develops an understanding of problems and employs existing or new methods to find solutions Professional Entrepreneurship • Takes proactive and constructive action at work with little or no direction from others • Displays responsibility for problems, initiatives and tasks that lie within the domain of own role for Results • Seeks to to understand the rationale for key decisions and understands implications for own role/ actions • Displays a sense of urgency to deliver outcomes as per stated timelines • Displays to challenges by displaying an optimistic demeanor Influence and and Impact • Uses simple persuasion techniques to achieve the desired result / action / commitment from others • Responds to stated requirements of internal/ external stakeholders by keeping a solution-oriented mindset Quality Focus • Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work • to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement Leadership Competencies Lead the way • Lead the way awareness and understanding of the external environment relevant to own area of work and is able to assess their impact on the business in which he operates • Translates the Bank’s vision to own sphere of work and defines plan for achievement of the growth and scale objectives • Actively seeks, identifies and promotes opportunities to try out new ideas • Frequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brand Lead and Develop people • Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performance • Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authority • Coaches and mentors’ employees to develop required skills, provides developmental tools and provides continuous feedback and support Enables Change • Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches • Cascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transition • Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety TECHNICAL COMPETENCIES Technical Competencies Financial Acumen, Strong Analytical skills and Regulatory Knowledge No. of Direct Reports - 5-7 Reporting to - Branch Manager