Case Management Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.


Case Management Support Officer, it starts with you!

Based at Wellington Central Police Station
Band C
Permanent
Police Employee
Locally advertised vacancy - Must reside in Wellington
JR 5278704
E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mo te tunga | About the role

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

We have an opportunity for someone to join our close-knit and high performing Case Management Team based at Wellington Central Station. This is an essential role supporting the investigation of offences in the Wellington District. You will be working in a varied role, supporting the Investigation Support Unit by producing products using CCTV to identify suspects, providing support around the completion of DNA paperwork including forensic hits, and the management and disclosure of Official Information Act and Privacy Act requests.

This well-respected and supportive team work closely with internal and external stakeholders, delivering a positive, responsive and timely service. At times the role also involves liaising with victims including banks and shop owners for gaining CCTV evidence and other required paperwork. It is a role which will build your capability around a variety of facets of Our Business.

Key Accountabilities:

Work productively and contributes as part of a team
Develop and maintain a range of positive relationships with internal and external stakeholders
Manage time effectively with time constraints to complete competing demands and expectations of a wide range of people
Two-way communication with a wide variety of people
Demonstrates a proficiency in the use of computer applications, including Microsoft applications and Acrobat Pro XI
Have a basic understanding of Official Information Act and Privacy Acts. Prior knowledge and experience in dealing with information disclosure will be an advantage.
Past working experience in assessing and handling CCTV footage will be preferred
He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/05-2025/case_management_support_officer.pdf

Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono inaianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and ******* testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu a-tau | Salary

This position is covered by a collective agreement and salary will commence between $63,526 and $66,312 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Wednesday, 11th June. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact Sian.Weber@police.govt.nz

 
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