Client Specialist Officer. Permanent Full Time

Full job description
Job no: 505444
Employment type: Full Time
Location: Gold Coast
Categories: Aged Care
About the Organisation

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

As the first point of contact for all calls and emails received by Life Without Barriers current and potential aged care clients, you will be responsible for responding in a professional, efficient and timely manner, resolving queries or escalating and triaging calls as appropriate.

The successful candidate will have previous experience within a contact centre or call centre, strong verbal communication and customer service skills, experience in effectively handling a high volume of queries and a passion for putting these skills towards supporting elderly Australian’s.

This is a permanent full time position that can be based anywhere within our national footprint with flexible hybrid work from home arrangements. Our Client Engagement line is open between 8am to 6pm (AEST) however there may be a need to work between the hours of 6:30am to 6pm (AEST) on a rotating basis.

Key Responsibilities

Respond to incoming client calls and emails professionally and efficiently
Escalate or triage calls to the relevant person as appropriate
Log all calls and queries for record keeping and analysis purposes
Receive client referral requests and ensure necessary documentation is completed
Assist with completion of program specific documentation for service delivery and allocation
Ensure client database in up to date with information received
Provide administrative support to the team as required
Skills & Experience

Previous customer service experience within a contact centre or call centre
Relationships focused with strong interpersonal skills
Ability to handle a high volume of queries including complaints
Strong verbal communication to support our aged care clients over the phone
High level written communication and computer literacy for responding to email enquiries, data entry and remediation
Experience within aged care or community services will be highly regarded
Successful candidates will be required to clear probity checks including a National Criminal History Record Check.

Benefits

Do work that matters and have a positive impact on the lives of vulnerable people
Up to $15,900 of your annual salary tax free through Salary Packaging
Monthly rostered days off
Flexible working arrangements, including work from home
Join an organisation that champions diversity, inclusivity and equality
Access to Fitness Passport
How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Kestra Caller at recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Wednesday the 6th of August

Advertised: 28 Jul 2025 E. Australia Standard Time
Applications close: 06 Aug 2025 23:55 E. Australia Standard Time

Australia
Queensland
Gold Coast Show on map Get directions