Clinical Supervisor - Emergency -Mississauga Hospital

Location
100 Queensway W, Mississauga, ON L5B 1B8
 
Full job description
Position: Clinical Nurse Supervisor

Status: Permanent Full Time

Department: Emergency Department

Posted Date: Friday July 25, 2025- Friday August 1, 2025 Closes at 11:59pm EST

Base Rate: $90,441.00- $130,026.00 (salary band placement commensurate with experience)

Reports To: Clinical Manager, Emergency Department

Trillium Health Partners (THP) is one of Canada’s largest academic health sciences centres, serving one of the most diverse populations in the country. Comprised of Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre, THP is affiliated with the University of Toronto and committed to delivering high-quality, accessible, and sustainable care.

Job Summary

The Clinical Supervisor supports and promotes best practices in patient care by providing clinical guidance, oversight, and mentorship to staff. This role works closely with the Clinical Manager, offering day-to-day support in supervisory duties and helping ensure operational efficiency. The Clinical Supervisor also assumes delegated responsibilities and provides coverage in the Clinical Managers absence, including during vacation or leave.

Key Responsibilities

Demonstrates a strong commitment to the mission, vision, and values of both the organization and department.
Upholds and promotes a culture of Professional Excellence within the ED team.
Supports the Clinical Manager (CM) and education team in embedding professional standards into daily nursing practice.
Assists in developing, revising, and implementing unit-specific policies and procedures to enhance patient care.
Apply in-depth knowledge of hospital and departmental policies to support staff and ensure compliance.
Collaborates effectively with both internal departments and external partners to ensure coordinated, high-quality care.
Manages and escalates operational, clinical practice, and process issues as required.
Conducts workflow evaluations and contributes to quality improvement initiatives.
Leads the development and refinement of processes, policies, and procedures through continuous improvement.
Evaluates the effectiveness of existing standards and recommends enhancements where appropriate.
Provides advanced support in de-escalation and conflict resolution beyond the scope of frontline staff.
Guides and educates staff in understanding and implementing the Pay for Results initiative.
Serves as a champion for quality improvement and risk mitigation within the department.
Manages follow-up and resolution of Patient Relations concerns in collaboration with appropriate teams.
Participates in the rollout of new initiatives, offering real-time education and continuous role modeling.
Represents the ED as a subject matter expert on various hospital committees.
Leads and supports the planning and delivery of Skills Day and other educational programs.
Develops and delivers onboarding education for new charge nurses, team leaders, clinical staff, volunteers, co-op students, ER technicians, and UCAs.
Oversees follow-up for all infection control exposures within the department.
Implements and communicates the monthly Code of the Month via the Huddle Board, ensuring staff awareness.
Provides senior leadership and coordination for the ED Surge Space, ensuring operational continuity during high-demand periods.
Acts on behalf of the manager in their absence, including addressing staff illnesses, WSIB claims, and workplace violence incidents.
Partners with the covering manager to assist with patient follow-ups and emergent issues.
Maintains a flexible schedule: primarily Monday–Friday, with support coverage during off-hours and weekends as required.
Qualifications

Current certificate with the College of Nurses
Baccalaureate degree and Master’s degree preferred
Minimum of five years emergency department experience
Charge nurse experience in MH ED
Familiarity with the clinical operations of an emergency department.
Advanced knowledge of hospital standards, policies, procedures, reporting structure and emergency measures.
Working knowledge of process change methodology
Enhanced interpersonal and communication skills, including conflict management and proven ability to work as part of an interprofessional team.
Exceptional critical thinking and organizational skills.
Excellent attendance
Notes to applicants

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

Canada
Ontario
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