Communications Manager

PRIMARY DETAIL
Salary package: Annual salary from $138,67+ - $146,466, plus 17% super &
annual leave loading
Appointment type: Full -time, fixed-term role ending 31
December 2026
Based at Macquarie University, Wallumattagal campus, North
Ryde
About the role
We are searching for a seasoned Communications Manager, passionate about digital transformation, who’ll play a pivotal role in driving staff engagement and adoption over the life of a large digital transformation program.
We are seeking an experienced professional to analyse, design and evaluate effective communications in our Student Lifecycle (CRM) Program. You’ll be key to equipping our staff to enhance student and corporate partner experience and service delivery through the successful implementation of an advanced student CRM (Salesforce). By doing so, you’ll contribute to the realisation of Macquarie University’s vision for comprehensive student and partner engagement and service delivery. This is an excellent opportunity to contribute to our university's digital transformation journey.
The Student CRM Program is delivering a cutting-edge student CRM (Salesforce) to achieve holistic student engagement and service delivery, enabling the University to:
Provide a unified, 360-degree view of each student for improved engagement (while ensuring privacy protection).
Transform service delivery to enhance student experience and connection with the University by providing personalised services to support students throughout their journey.
Implement a technology platform adaptable to evolving University needs, fostering individualised student interaction.
Acquire insights and analytics across the student journey, refining student and partner services and experiences.
Phase out legacy systems.
You will report directly to the S360 Change Lead, to design and implement a comprehensive approach to communications, engaging with, and supporting our staff community from senior leaders to individual team members. You’ll be part of a multi-discipline project team all working to ensure we deliver tangible value to our staff, students and corporate partners.
About you
You’ll be a self-starting individual with excellent work organisation and time management skills and ability to remain resilient when under pressure. You will have expert communications planning, design and content development capabilities, able to effectively communicate with stakeholders at all levels. You will enjoy working in a dynamic environment, applying a methodical and consultative approach in your work, and be motivated to deliver work outputs that are of a consistent high quality.

How to apply
To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:
Degree qualification or equivalent experience in communications, marketing, media or related discipline.
Expertise in the development and execution of communications strategies with a focus on driving engagement, organisational change and team communications.
Expertise in the development of communications channels and strategies to support the program and project communication goals.
Expertise in the use of digital communications platforms and design tools.
Expert content writing and editing skills across a range of communications channels as well as expertise in writing for a range of diverse audiences.
Extensive experience working in an in-house communications function and delivering successful communications plans, strategies and implementation across multi channels.
Managing a wide range of complex communications issues and providing expert advice and recommendations to maximise audience engagement.
Experience in working on projects which include external vendors, consultants, Business Analysts, Testers and Solution Architects.
Demonstrated resilience and adaptability in a fast-paced environment, while sustaining deadlines.
Strong self-management skills to work autonomously while also collaborating with fellow members of the change team to ensure alignment across the program.
This position requires a criminal record check.
Role-specific Enquiries: Ebony Blackwell, S360 Program Change Lead via
ebony.blackwell@mq.edu.au
Applications Close: 8 May 2025 at 11:5+pm (AEST)
About Us
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.
Digital Transformation is one of the six fundamental commitments of the University Operating Plan: to embrace emerging technologies to better connect, engage, and collaborate. The core focus of the University’s Digital Transformation Roadmap and Strategy is enabling the objectives of Students First through five key focus areas, seeking to drive excellent experiences and outcomes in every dimension of students’ interactions with the University.
You will support the program and project teams to deliver priority projects from the Macquarie University digital transformation strategy.
Why work at Macquarie
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.
Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, look at our benefits on offer:
17% Superannuation
Subsidised onsite parking options
Flexible working options
Training and professional development
Onsite childcare facilities
Discounted health insurance (Medibank)
Onsite vacation care
Employee Assistance Program
Subsidised membership at the Sport & Aquatic Centre
Onsite GP, imaging & physio clinics
Please note we reserve the right to progress or decline an application as well as close the advertisement prior to the stated closing date.
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.
Applications Close:
08/05/2025 11:5+ PM
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

Australia
New South Wales
North Ryde Show on map Get directions