Community Lead, Membership

Overview

Are you ready to shape the future of the global change community? As our Community Lead for Membership, you’ll be the driving force behind a vibrant, engaged network of practitioners. You’ll champion connection, learning, and collaboration—serving as the public face and trusted voice of our community. This is a unique opportunity to launch and scale a new Membership offering, empowering professionals to drive change and transformation in their organizations.

You’ll design and deliver innovative programming, cultivate a thriving contributor and ambassador network, and spark meaningful conversations that advance the field. If you’re a visionary builder with a player-coach mindset—ready to create, inspire, and scale—this is your chance to make a lasting impact.

Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach.

At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference.

Check out our website for more about our team and approach: https://www.prosci.com/about.

Key Responsibilities

Community Strategy & Growth

Define and deliver value for members at every stage—novice, early career, and advanced practitioners.
Build pathways for contributors and ambassadors, fostering recognition, safety, and belonging.
Transform member feedback into actionable insights for content, product, and experience improvements.
Programming & Engagement

Launch and curate dynamic programming: forums, AMAs, “show-your-work” threads, clinics, cohorts, and engaging virtual/in-person events.
Create and share practical resources—templates, checklists, and case studies—to help members achieve success quickly.
Public Voice & Partnerships

Serve as a visible host for webinars, podcasts, and community posts.
Recruit and spotlight industry leaders, and activate strategic partnerships that expand our reach and impact.
Platform & Operations

Collaborate with Product to evolve our community platform—enhancing groups, events, notifications, analytics, and new features that drive engagement.
Collaborative Workshops

Manage the calendar and facilitator intake for Prosci’s signature 90-minute workshops.
Ensure high-quality, outcome-driven sessions that integrate with ongoing community discussions.
Use member demand and feedback to refine topics and cadence.
Requirements

Success Profile

Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies.

Core Competencies

Communicates Effectively – Strong public presence (clear writer, confident facilitator), data-literate, and able to turn frameworks into practical how-tos.
Strategic Vision & Innovation – Ability to set a compelling vision for community growth and engagement, anticipating industry trends and member needs. Creative problem-solving and willingness to experiment with new formats, technologies, and engagement strategies.
Member Experience & Empathy – Deep commitment to member experience, with the ability to listen, empathize, and respond to feedback constructively. Skilled at fostering an inclusive, welcoming environment where all voices are valued.
Change Leadership – Demonstrated ability to lead change initiatives, inspire action, and mobilize community members around shared goals.
Relationship Building & Influence – Skilled at building trust and rapport with diverse stakeholders, including members, partners, and industry leaders. Experience in advocacy and representing the organization in public forums, conferences, and media.
Builds Effective Teams – Proven player-coach: both create on your own and build a team that drives scalable systems.
Crisis Management & Moderation – Experience handling sensitive issues, conflict resolution, and maintaining a safe, respectful online environment.
Technical/Functional Skills

Digital Savvy & Analytics – Proficient in leveraging digital platforms, social media, and analytics tools to measure impact and optimize engagement. Comfortable with data-driven decision-making and reporting on community health metrics.
Content Strategy & Storytelling – Strong storytelling skills to craft compelling narratives that highlight member achievements and community impact. Ability to curate and amplify member-generated content to showcase the vibrancy of the community.
Track record growing practitioner communities: onboarding to first value, UGC flywheels, cohorts/events that sustain engagement.
Qualifications

10+ years’ experience across Change and Transformation, with a proven ability to establish rich communities of practice.
Prosci Change Practitioner Certification.

Additional Information

Travel Requirements: This role requires up to 10% travel for conferences, internal meetings and company events.

Work Location: This is a remote role within Canada.

Compensation: $130,000 – 150,000 CAD is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for inclusion in our bonus program.