Bilingual Customer Care Specialist - French English

Job Overview

Join a vibrant Customer Service team known for delivering exceptional experiences, fostering collaboration, and celebrating a fun and supportive work culture. We're seeking enthusiastic professionals who excel in fast-paced Call Centre environments and are passionate about helping people.


Key Responsibilities

Handle inquiries via email, phone, and web chat
Conduct outbound follow-up calls, including customer satisfaction surveys
Resolve issues with diligence and follow through until completion
Provide top-tier service that enhances the customer experience

Hours of Operation

Our Call Centre operates 24/7, with most shifts falling between 9:00 AM and 8:00 PM ET Monday- Friday with some occasional weekend if needed. We are looking for those who have flexible availability and can assist with mornings, afternoons and evenings.


25-30 hours during training period and then will move to 30-40 hours per week.


Skills & Qualifications

Language Proficiency

Fluent in English and French—written and spoken

Experience

Minimum 1 years of customer service or call centre experience (required)
Familiarity with Salesforce (preferred)
Completion of secondary school (required)

Technical Requirements

Reliable Windows PC running Windows 11
Minimum: 4GB RAM, dual-core processor, and 10GB of available hard drive space
Mac computers are not compatible
Stable internet: Non-wireless DSL or cable connection
Wireless DSL (e.g. antenna-based) and satellite internet are not supported
USB headset for VoIP
Smart Phone for dual authentication
Intermediate proficiency in Microsoft Office

What We’re Looking For

Exceptional communication skills in French and English—both verbal and written
Outstanding customer service and conflict resolution abilities
Strong organizational, planning, and analytical thinking
High attention to detail and the ability to work under pressure
Energetic self-starter who works well independently and as part of a team
Must be honest, reliable, and open to flexible scheduling
Successful completion of a criminal background check is required

Schedule & Availability

Shift work, including morning, afternoon, and evening shifts *occasional weekend if needed