Consumer Relations Coordinator - Part Time role

Job Description
Overview

Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported.
At PepsiCo, you can Dare for Better. You can help build a world where there are more possibilities for more people, no matter what role you hold. Together,
we’ll
make a positive impact for good. Because when we Dare for Better, we can smile at
what’s
next. For our careers, families,
communities
and the planet.
To continue our success, we currently have an exciting opportunity for a Consumer Relations Coordinator. This role will support responding to all consumer queries and complaints, regarding our company, its products and promotions in a manner that results in a positive consumer experience with the company. To ensure that ongoing feedback is provided to the relevant business processes (primarily Supply Chain & Marketing) as part of the process of continuous improvement
For you:
Competitive benefits package:
5% annual bonus
Discounts on Scoopon, Luxury Escapes, Asahi Beverages portfolio
Generous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer, additional leave purchase/cash out)
Lease Plan
Health & Wellness programs:
Discounted private health insurance
Financial coaching
Counselling sessions
Flu vaccinations
Skin checks
Professional development programs
Global career opportunities
Responsibilities

Key Responsibilities
Respond to phone, email and Facebook queries in a timely manner
Ensure full case responsibility for consumer enquiries until resolution
Liaise cross functionally with Supply Chain, R&D, IT, Sales and Marketing for any escalations and/or as part of the process of continuous improvement
Liaise with any external research laboratory to conduct analysis or investigations of enquiries
Ensure all serious consumer enquiries are processed in line with procedures and handled with the appropriate level of sensitivity
Proactively identifying and analysing issues and trends using real time data to formulate a response plan e.g. recalls, promotional adjustment etc
Ensure all standard consumer contacts (mail and/or telephone) are recorded and maintained
Qualifications

About you:
Experience in customer service role
Ability to remain calm under pressure from external (consumers) or within the organisation
Excellent communication and influencing skills
Strong time management and prioritisation skills within a fast paced environment
Ability to problem solve and the tenacity in following up on queries/escalations to resolution
Ability to work additional hours/days for leave coverage within the team
About us:
Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith’s Chips, Red Rock Deli, Twisties, Sakata, and Bluebird NZ.

Recognised as a Top Employer in Australia and New Zealand for the past 4 years
Family Friendly Certification (AU)
Australian Disability Network Member
PepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. We foster innovation and empower employees to make a meaningful impact through Pep+ (PepsiCo Positive). Join us to shape the future of food and beverages with a focus on sustainability.

PepsiCo’s hiring process:

Submit your application
Interview(s) and skills evaluation
Online Assessment process
Background checks
If you require reasonable adjustments at any stage of the application or interview process, please let us know. In applying for this position, you consent to your personal information being provided to PepsiCo for use in accordance with PepsiCo’s Privacy Policy which can be found at the bottom of the page on PepsiCo’s website www.pepsico.com.au