Corporate Bank Production Support Regional Lead

Position Overview
Job Title Corporate Bank Production Support Regional Lead

Location Birmingham

Corporate Title Vice President

Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery.

You will work as part of Corporate Bank Production Services, bringing an agile and innovative approach to the resolution of user, application and infrastructure incidents. In this role you will be leading a team for the Europe, Middle East and Africa region within the Corporate Bank Technology Production Services team. This function spans three business areas, Securities Services (SES), Trust & Agency Services (TAS) and Trade Finance Lending (TFL). Driving both a reactive and proactive stance to operational activities and the transformation of Service Management in the region, you will focus the team on how our Clients can get the very best service from technology at the bank.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
Competitive salary and non-contributory pension
30 days’ holiday plus bank holidays, with the option to purchase additional days
Life Assurance and Private Healthcare for you and your family
A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your key responsibilities

Develop and educate the team on technical and functional subject matter expertise, including the applications/platforms being supported, business flows, data, application architecture and run-time environment
Provide hands on technical, functional and leadership support for a suite of complex and globally critical applications
Develop and implement strategies to improve performance across key indicators including but not limited to risk and control (e.g. Disaster Recovery)
Impact the culture of the organisation, by applying modern thinking, for example, by implementing an SRE mindset and high levels of Observability
Drive delivery of automation, application and infrastructure monitoring improvements resulting in highly resilient platforms
Flexibility for escalation (after office hours as well as weekends) and weekend cover on a rotation basis to support and enable our business
Your skills and experience

Experience in IT in complex or highly regulated environments, for example in the Financial Services in a client-facing function
Strong technical depth covering a broad range of products and platforms such as Java, UNIX, Linux, Middleware, Web-logic, Google Cloud Platform and observability tools such as New Relic
Demonstrate high performance and productivity focus, leading teams effectively towards measured improvements in delivery
Ability to communicate effectively to stakeholders at all levels of seniority and under pressure
Experience in Securities Services or Asset Management would be advantageous
How we’ll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs