Customer Experience Specialist

Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

Overview

Fully Remote | Global (Excl. USA)

We're not just supporting customers, we're powering a movement of over 60,000 healthcare professionals on our platform. At Clipboard Health, our Worker Operations team owns every part of the worker journey. We keep our marketplace reliable, high-performing, and built on trust. At Clipboard, "entry-level" means starting on the front lines but operating with urgency, ownership, and the mindset of a future leader. We're looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. We want to promote internally and that goal always starts with you.

Many of our current leaders started right here, if you're driven, sharp, and not afraid to grow from the ground up, we want you.

Important Note: We operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times and shifts are assigned based on business needs.

Must haves

Fluent, professional-level English (spoken and written)
2+ years of experience in customer support via chat or voice
2+ years using CRMs like Zendesk or Salesforce
2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
An ability to thrive in fast-paced, cross-functional environments
A proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and sound judgment, especially under pressure
A collaborative attitude that contributes to team success
Your Responsibilities

Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
System Requirements

Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
 
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