Digital Marketing Account Manager

Job highlights
Identified by Google from the original job post
Qualifications
The ideal candidate should be experienced in Digital Marketing, Sales and Customer service
Proven experience as an Account Executive/Manager, or similar customer service role
Knowledge of market research, sales and negotiating principles
2+ years of working experience inside Google Ads (PPC), Facebook Ads (META), and SEO
Excellent communication/presentation skills and ability to build relationships
Interpersonal and problem-solving skills
Organizational and time-management skills
A business acumen
Enthusiastic and passionate
A marketing mindset would help you win this
Benefits
Competitive base pay and benefits package with exciting growth plans
A chance to work with professionals across various areas of expertise on a product loved by 30,000+ marketing agencies worldwide
A chance to learn & grow in a fast-paced environment, driving transformational growth for our brand
Fully remote work offers you the chance to balance your professional and personal life
Responsibilities
You’ll be directly responsible for the preservation and expansion of our customer base
We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach
Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships
Respond to customer queries in a timely and accurate way, via chat, email or call
Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the software offered by the company
Create detailed business plans designed to attain predetermined goals and quotas
Update our internal team with information about technical issues and useful discussions with customers
Present the platform/products on calls to prospective clients and convert leads into sales
Negotiate agreements and keep records of sales and data
Follow up with customers to ensure their technical issues are resolved if any
Gather customer feedback and share with our Product, Sales and Marketing teams
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
Maintain awareness and keep abreast of constantly changing software features and updates
Showcase our product and company to potential prospects with a comprehensive understanding and leading to consumer research to identify how our solutions meet their needs
Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services and help them how to maximize the use of software features
Analyze and report product malfunctions
Share feature requests and effective workarounds with team members
Become an expert on the platform and DashClicks products/service and educate customers on the use and benefits of our products
8 hours a day & 5 days a week working structure
Job description
We are looking for a competent Account Manager to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.

The ideal candidate should be experienced in Digital Marketing, Sales and Customer service. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach. Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.

Responsibilities
• Respond to customer queries in a timely and accurate way, via chat, email or call
• Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the software offered by the company.
• Create detailed business plans designed to attain predetermined goals and quotas
• Update our internal team with information about technical issues and useful discussions with customers
• Present the platform/products on calls to prospective clients and convert leads into sales
• Negotiate agreements and keep records of sales and data
• Follow up with customers to ensure their technical issues are resolved if any
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Maintain awareness and keep abreast of constantly changing software features and updates
• Showcase our product and company to potential prospects with a comprehensive understanding and leading to consumer research to identify how our solutions meet their needs
• Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services and help them how to maximize the use of software features
• Analyze and report product malfunctions
• Share feature requests and effective workarounds with team members
• Become an expert on the platform and DashClicks products/service and educate customers on the use and benefits of our products

Requirements
• Proven experience as an Account Executive/Manager, or similar customer service role
• Knowledge of market research, sales and negotiating principles
• 2+ years of working experience inside Google Ads (PPC), Facebook Ads (META), and SEO
• Outstanding knowledge of MS Office; knowledge of CRM software is a plus
• Excellent communication/presentation skills and ability to build relationships
• Interpersonal and problem-solving skills
• Organizational and time-management skills
• A business acumen
• Enthusiastic and passionate
• A marketing mindset would help you win this

What do we bring to the table?
• Competitive base pay and benefits package with exciting growth plans.
• A chance to work with professionals across various areas of expertise on a product loved by 30,000+ marketing agencies worldwide.
• 8 hours a day & 5 days a week working structure.
• A chance to learn & grow in a fast-paced environment, driving transformational growth for our brand.
• Fully remote work offers you the chance to balance your professional and personal life.

Come join us on this journey, we're looking forward to talents like YOU.

United States
Florida
Fort Lauderdale Show on map Get directions