Event Manager (Freelance)

Marriott International, Inc


Events Manager
Marriott International, Inc • Mumbai, Maharashtra • via SimplyHired
5 days ago
Full–time
No Degree Mentioned
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Job description
Additional Information

Job Number25013218

Job CategoryEvent Management

LocationThe St. Regis Mumbai, 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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F
Fever


Event Manager (Freelance)
Fever • Mumbai, Maharashtra • via Fever Careers
Part-time
No Degree Mentioned
Apply on Fever Careers
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Job description
Hi, we’re Fever
We’re excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Sounds amazing, right?

What is Candlelight?

Since July 201+, Fever Originals has produced a series of classical music concerts in a “candlelit setting” which takes place in the most ******** and undiscovered venues all over the world. Cities include: France (Paris, Toulouse, Lyon), Spain (Madrid, Barcelona, Seville, Valencia), Portugal (Lisbon and Porto), and the United States (Los Angeles, New York, and Chicago), and are in the process of expanding to your city! Candlelight has democratized classical music by sharing it with the general public and providing a unique experience for each of our audiences.

For this role we are looking for an onsite Event Manager for our Candlelight Concerts. This is a part-time position and our concerts are mainly on weekends. Transport costs will not be compensated and will be included as part of the hourly rate.

Responsibilities will include:

Main Responsibilities:
• Act as main point of contact onsite for Candlelight events and staff; communicate directly with Fever Originals manager
• Full visibility into staff roster; set schedule; communicate with the staffing agency about any reschedules of events
• Ensuring each staff member is trained in their duties whether it is validating tickets, accommodating guests to their seats, and guaranteeing all staff goes through a thorough safety measures training while representing the Fever brand
• Manage inventory for venues
• Manage any printing needs
• Manage guest lists for all events
• Manage the opening and closing remarks at events
• Daily reporting to Fever Originals Project Managers about the status of each event; including both the pre and post event findings and feedback
• Assist with evaluating and executing walk-throughs of potential venues
• Opportunity to partake in an exciting and rapidly growing company and the possibility to manage Candlelight and other Fever Original Events in other areas
• Represent both the Fever and Candlelight brand fully through professional communication and management; acting as the main customer service representative at every event

Required profile:
• 2+ years of experience in event management and/or a relevant degree (preferred)
• Interest and passion for live music and organizing events
• Exceptional customer service skills
• Experience leading an on-site team
• Strong problem-solving skills
• Good ability to work in a pressured environment
• Knowledge of AV and PA systems (desirable)

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, ****** orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

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