Executive Support Officer - Office of the COO

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

We are currently seeking a highly organised, proactive and dynamic Executive Support Officer to work directly with our Chief Operating Officer (COO) and play a key role in supporting him driving strategic execution, operational alignment, and enterprise-wide governance across the organisation.

This newly created role is not your typical executive support position but is a critical role within the organisation. As Executive Support Officer - Office of the COO , you will act as a trusted advisor, coordinator, and liaison across senior leadership teams, external stakeholders, and key operational forums. From managing the COO's schedule and communications to leading the execution of cross-functional initiatives and supporting enterprise planning and reporting, your work will directly impact the success of RSL LifeCare's mission.

Our expectations are that you will:

Provide high-level executive support to the COO, including diary and travel management
Coordinate strategic initiatives and ensure execution across business units
Prepare executive reports, board papers, briefing materials, and correspondence
Manage key operational forums and support governance compliance
Liaise with internal stakeholders including the Executive Leadership Team, and external parties such as government representatives and partner organisations
Drive process improvement and support business-critical projects
Organise attendance at conferences and industry events for the COO and operational leadership
Contribute to budget tracking, workforce planning, and risk management
A bit about you:

Tertiary qualifications in Business, Management, Public Administration or a related field
Minimum 5 years' experience in executive support, operations, or project coordination
Proven experience supporting senior executives (e.g. COO, CEO)
Strong project execution and stakeholder management skills
Excellent written and verbal communication skills, with experience preparing high-quality executive documents
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
High level of discretion, professionalism, and ability to work independently and proactively
Desirable:

Certification in Project Management (e.g. PRINCE2, PMP).
Experience with reporting tools (e.g. Power BI, Tableau).
Understanding of governance, enterprise risk, and strategic planning frameworks.
Empathy and respect for older Australians, particularly Veterans.
Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, ****** orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location
St Leonards