Frontline Station Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.


Frontline Station Support Officer

Based at Whakatane Police Station
Band D - Shift Work
Office of Constable/Police Employee
Permanent
NAV
JR532516+
(Applicants must reside in Eastern Bay Of Plenty)
E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mo te tunga | About the role

The role of FSSO is to provide customer service for our Front Counter based in Whakatane.

Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.

The role requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can-do attitude.

The role of an FSSO provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.

The role may entail you relieving the SSO position in either Kawerau or Opotiki Police Station.



Key Accountabilities:

The ability to deal with challenging individuals in a customer services environment
A sound knowledge of computer applications, in particular NIA and Microsoft suites
Strong Organisational skills with the ability to multitask.
Prioritise workflow
Manage time effectively to complete multiple files and meet deadlines
Excellent verbal and written communication skills

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.



Whakaritenga motuhake | Special requirements

Must have a New Zealand Full driver's license
This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/03-2025/frontline_station_support_officer_5.pdf

Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono inaianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and ******* testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

Utu a-tau | Salary

This position is covered by a collective agreement and salary will commence from $6+,337.00 dependent on skills and experience relevant to the role.

Please note: Deadline for applications is 5:00 pm Wednesday 11th of June 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact jeff.masoe@police.govt.nz

 
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