Group Service Representative - Group Services

About Manitoba Blue Cross

We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:
Competitive starting salary.
A comprehensive health benefit package.
Hybrid work environment, flexible work schedules.
Casual dress code to promote diversity and inclusivity.
Personal and professional development.
Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY:
As a key member of the Group Service team, the Group Service Representative will assist Group Account Executives in the acquisition and retention of a profitable book of business along the promotion of all group product lines. The Group Service Representative will provide service to an assigned book of business on a regular basis by meeting with clients and providing assistance to plan administrators and members in the resolution of issues. Responsibilities will also involve assisting with the preparation of required documentation for new plans or amendments, preparing documentation for and conducting re-openings on assigned groups, and assisting with employee meetings including the preparation of required materials.

DUTIES AND RESPONSIBILITIES

Provides service to an assigned block of Blue Cross clients on a regular basis.
Deals with specific requests and questions on groups in this block of business.
Meets with Manitoba Blue Cross clients to ensure administration procedures are understood and followed. Reviews the administration procedures with new administrators to familiarize them with Manitoba Blue Cross systems and procedures.
Ensures clients have all of the necessary supplies and materials to ensure the proper operation of their benefit plan.
Performs the primary function of installing new and additional business to Manitoba Blue Cross, which may include but is not limited to:
preparation of new group and group revision documentation;
co-ordination of the production of booklets, contracts and administration materials.
Conducts or assists in employee meetings for both existing and new clients, as required.
Prepares documentation for and conducts re-openings on assigned groups.
Assists the Account Executives with client and advisor correspondence, as required.
Prepares necessary reports for the Manager, Group Sales, to track activity.
Assists the Manager, Group Sales as required.
Performs other duties as may be assigned.
QUALIFICATIONS AND SKILLS
Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs, for both internal and external customers.
Post-secondary / community college education in Business or an equivalent combination of education and 2 - 5 years’ work experience
3 - 5 years’ related background in the Insurance industry.
Strong written/verbal communication and presentation skills.
Excellent customer service skills. Ability to deal with the public and project a professional business image.
Is action oriented and perseveres; does not give up before finishing, especially in the face of resistance or setbacks.
Excellent organizational skills.
Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment.
Knowledge of our group products and systems.
Good computer skills including MS Office and e-mail software.
Availability of an automobile and valid Manitoba Driver’s License (occasional out-of town travel may be required.)
Willingness to work beyond normal hours which may be required from time to time.
Ability and willingness to upgrade knowledge through completion of formal industry or discipline-specific courses of study as a personal investment in life-long learning.
Ready to Apply? We are excited to meet you!
If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by May 16, 2025.
To learn more visit: https://www2.mb.bluecross.ca/about-us/careers
We thank all applicants for their interest; however only those being considered will be contacted.
Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.
We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.
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Canada
Manitoba
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