Head of Analytics & Insights

Full job description
Company Description
To tatou tikanga | Our Culture

Our kaimahi (workers) are passionate and driven to contribute to better health outcomes for Kiwis across Aotearoa, with a focus on high priority populations. We are focused on hiring kaimahi (workers) who live and work in the communities they support.

Whakarongorau Aotearoa (Whakarongorau), is committed to understanding and improving mana taurite (equal status). This starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Job Description
Mō tēnei tūranga | About the role

Ready to make an impact for communities across Aotearoa? Step into the role of our Head of Analytics and Insights at Whakarongorau. A unique opportunity to lead innovation at the heart of digital health and social care, transforming data into meaningful action.

Reporting directly to the Chief Support Services Officer, you’ll guide a dynamic, high-performing analytics team and collaborate with colleagues committed to positive change. In this pivotal leadership position, you’ll be at the forefront of our data strategy, transforming data into actionable insights that drive better health outcomes for all.

With a strong focus on ethical data use, stakeholder engagement, and continuous improvement, you’ll shape the future of care pathways and organisational performance

Here, your expertise will shape the future of predictive care, digital innovation, and equity-driven services helping to connect people to the care and support they deserve. You’ll influence key decisions across clinical, operational, and strategic areas, all while championing ethical data use and continuous improvement.

Join us and become part of a mission-driven organisation with a culture of imagination, support, and never giving up. If you thrive on challenge, innovation, and making a difference, this is your chance to lead, inspire, and leave a lasting legacy in the world of healthcare.

Ngā haepapa matua | Key responsibilities

Executing the enterprise data strategy.
Delivering timely, accurate, and actionable insights.
Embedding data governance and quality standards.
Leading a high-performing analytics team.
Enabling predictive care, intelligent automation, strategic partnerships and digital innovation.
Influencing enterprise-wide strategy through data-driven insights that inform service delivery, investment, and transformation.
Ngā hua mōu | What's in it for you

Enjoy a supportive, hybrid working environment with regular work-from-home days each week
Benefit from birthday leave and a half-day off every month to prioritise your wellbeing
Take advantage of free parking
Access exclusive discounts with Boost and Samsung
Bring your furry friend to our dog-friendly office
Be part of a collaborative team working towards better health outcomes for all of Aotearoa
Qualifications
Mōu ake | About you

Ōu wheako ōu mātauranga hoki - Qualifications and experience

Bachelor’s degree in Statistics, Bachelor of Computer Science, or relevant tertiary education
Preference for candidates with experience in the healthcare sector
5+ years’ experience in a data leadership role
Experience with statistical process analysis database tools (SQL), data visualisation tools (e.g., Tableau, Power BI) and programming languages (e.g., Python, R)
Experience with Microsoft Fabric an advantage
An aptitude for process analysis
An aptitude for maths, numbers, and ability to communicate data in common language
Ōu āheitanga ōu pūkenga hoki - Skills and competence

A commitment and ability to recognise opportunities and support initiatives to increase equity for Māori tāngata whai ora
A commitment to the diverse cultures of our service users and the needs of priority populations in Aotearoa
A strong awareness, understanding and application of Te Tiriti O Waitangi
Excellent computer skills and knowledge that includes advanced proficiency in Excel and Word, and use of reporting toolsets, databases and/or statistical analysis tools
An intuition for data, an ability to look at data and understand whether a report makes sense
Demonstrated analytical and problem-solving skills, with the ability to manage multiple priorities, adapt in high-pressure situations, and maintain a strategic focus.
Uses sound judgement
Strong communication and stakeholder management abilities, including effective listening, relationship-building, and sound judgement when making decisions.
Flexible, resilient, and outcome-focused, with a commitment to team wellbeing and a readiness to say no when required to uphold priorities.
If you are excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.

Additional Information
Ō tātou uara | Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

Mahia te mea tika / Do the right thing
Hihiri e te kounga / Motivated by quality
Ngākau nui ki te pai ake / Passion for better
Pokohiwi ki Pokohiwi / Shoulder to shoulder
 

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