HELPDESK - LEVEL1/2 > 3 Month

Overview

PLEASE NOTE - This contract may result in permanent full time hire.

We are seeking a dedicated and knowledgeable Helpdesk Support professional to join our team. In this role, you will be the first point of contact for users seeking technical assistance. You will provide support for various operating systems, software applications, and hardware issues, ensuring a seamless experience for our clients. Your ability to communicate effectively and troubleshoot technical problems will be essential in maintaining high levels of customer satisfaction.

Responsibilities

Provide technical support for users via phone, email, and remote interactions.
Troubleshoot software and hardware issues across various operating systems.
Triage incidents utilizing ticketing systems such as Connectwise and Autotask to track and resolve user issues efficiently.
Perform desktop support tasks including installation, configuration, and maintenance of computer systems.
Diagnose network-related issues including LAN connectivity and firewall configurations.
Collaborate with IT teams to escalate complex problems as needed.
Maintain documentation of support processes and solutions to enhance team knowledge base.
Deliver exceptional customer service by effectively communicating technical information to non-technical users.
Assist with onboarding new clients, deploying RMM and EDR end points.
Requirements

Proven experience in IT support or help desk environments.
Strong understanding of computer networking concepts and troubleshooting techniques.
Familiarity with software troubleshooting processes across various applications including Microsoft Office.
Experience with ticketing systems.
Excellent communication skills with the ability to convey technical information clearly.
Knowledge of desktop support practices and computer hardware components.
Ability to work independently as well as collaboratively within a team environment.
A proactive approach to problem-solving with strong attention to detail. Join us in providing top-notch technical support that empowers our users and enhances their productivity!
Job Type: Fixed term contract
Contract length: 3 months

Pay: $20.00-$30.00 per hour

Expected hours: 45 per week

Application question(s):

Which PSA or ticketing systems do you have experience with?
Work Location: Remote